Service Center Resources 88
Billions in Delayed Repairs is a Big Problem for Drivers and a Big Opportunity for the Automotive Aftermarket
IMR Inc. and the Auto Care Factbook 2020 just released some staggering survey results that vehicle owners and repair shops need to know. Out of the 100,000 American households surveyed who own more than 170,000 vehicles, results show that approximately $24.9 billion in necessary repairs or maintenance are being purposefully delayed. Players in the automotive aftermarket industry, […]
Let’s Get Social: How to Grow Your Auto Repair Shop’s Social Media Presence
In the twenty first century, it’s no surprise that most of your customers are spending a majority of their time on social media. Contrary to popular belief, social media is not all about posting your latest selfie or showing off your tropical vacation. More than 1 in 3 internet users say they go to social networks […]
How to Make Your Auto Repair Shop Waiting Room Stand Out
You’re a skilled mechanic and a savvy business owner who chose the exceptionally competitive automotive service business as your way to make your future. You’ve got a solid crew of ASE certified auto technicians, you know how to manage them, you provide them with the latest diagnostic tools, the service bays are clean and filled […]
Artificial Intelligence Is Proven to Improve Your Automotive Service Business: Here’s Why
AI-driven applications are transforming the way automotive service businesses engage with online consumers. Forward thinking businesses having deployed AI are realizing an increase in service revenue as a result. Here’s why: It’s official: artificial intelligence (AI) based applications are here to stay. It’s time to focus on the right applications that are proven to help […]
Organic Mechanics: How to Approach Car Repair with a Conscience
“By identifying an opportunity to be more sustainable, and implementing a reasonable plan of action to accomplish it, companies achieve an authenticity that paid advertising can’t buy.” – Crystal Barnes, Senior Vice President of Global Responsibility & Sustainability at Nielsen ‘Going green’ and ‘auto repair’ aren’t typically found in the same sentence. But with global […]
Show, Don’t Tell: The Power of Video in Gaining Your Customers Trust
Show, Don’t Tell: The Power of Video in Gaining Your Customers Trust “There are two big issues in the [automotive] industry right now: how to attract more qualified people and COI. We all talk about return on investment, or ROI, but the progressive state of mind is just as important, and missing that means the […]
Automotive News Fixed Ops Journal: Artificial intelligence supports work of dealership service advisers
June 16, 2019 Artificial intelligence supports work of dealership service advisers Alysha Webb Visit the service drive at Volkswagen Pasadena in suburban Los Angeles, and you will likely be approached by one of the dealership’s five service advisers. But if it’s a busy day, you can check in with one of the virtual advisers at […]
