Timeless Pillars and New Automotive Digital Tools Help Power Double-Digit Growth at K&W Tire

Timeless Pillars of K&W Tire These are the pillars that support the fast-growing business at K&W Tire Inc., says Jim Reeser, director of retail operations, helping propel K&W from 6 to soon-to-be 7 locations in Pennsylvania and Vermont. And while these pillars are timeless, the tools Reeser uses to erect them have changed dramatically in […]

July 8, 2021 More
 

Openbay is the most convenient way to find, book and pay for auto repair, according to Brandfuge

According to a recent article posted on Brandfuge and written by Patrick Fletcher, Openbay “is the most convenient way to find, book and pay for auto repair”. The entire team at Openbay agrees! Our users agree too given the high and favorable Google rating and reviews from customers that have used Openbay. Openbay launched its […]

June 5, 2021 More
 

Master Service Pricing to Stand Out on the Openbay Marketplace

Openbay vehicle owners consider several factors when deciding whether to book service at your business, including location, ratings and reviews, amenities, and, of course, price. Today we’re going to take an in-depth look at how service pricing works on the Openbay marketplace. Nobody knows your auto service business better than you do. That’s why Openbay […]

May 27, 2021 More
 

Don’t Overlook this Simple Retention Tactic: Put Today’s and Tomorrow’s Customers in Need of Auto Repair and Service in the Driver’s Seat

Overlooking a Simple Retention Tactic Sending out service reminders via e-mail or text, making follow-up calls, mailing postcards, scheduling next visits at the time of car delivery — there are many tactics automotive service-repair businesses can use to retain customers. But one simple tactic is often overlooked: empowerment.  The customers of today, and tomorrow, live […]

May 11, 2021 More
 

‘Now is the Time to Make a Change’: How BlueSky Tire & Auto Service Gives Today’s Consumers First-Class Service Using an Intelligent, Automated Chat Platform

“Our vision is to do business the way today’s consumers want to do business,” says George Kingman, President of Advanced Shop Leadership. “This led us to Openbay Otis, the innovative and automated intelligent chat platform from Openbay.” George brings decades of leadership and automotive industry expertise to ASL. He currently serves as Managing Partner of […]

April 20, 2021 More
 

Live Chat vs. Chatbots vs. Intelligent & Automated Chat and Messaging For Automotive Service Center Websites (Auto Repair)

Which chat platform is right for your auto repair business website? There are several types of chat platforms available on the market today. From general live chat offerings to “chatbots” to fully automated AI powered chat (Intelligent chat). Which platform is right for your auto repair business depends on your needs and available resources to […]

April 13, 2021 More
 

’Otis Can Handle That’: Why Cleve-Hill Auto & Tire Uses Openbay Otis Intelligent Chat to Elevate the Online Customer Service Experience and Grow Service Revenue

“At Cleve-Hill, we love customer service,” shares Joe Nicosia, Jr., Vice President of Cleve-Hill Auto & Tire. “In fact, it was our interest in new ways to better serve today’s customers that led us to Openbay Otis intelligent chat.”  Cleve-Hill Auto & Tire is a successful family-owned and -operated auto and tire service business located […]

April 8, 2021 More
 

News: Update to Lyft Driver Experience for Auto Repair and Service on Openbay Marketplace

Openbay updated the Lyft driver experience on its e-commerce automotive marketplace for repair and service. As Lyft drivers return to serving the transportation needs of Lyft customers post-covid, it is more important than ever to keep vehicles in tip-top operational shape. Openbay is making auto repair and service convenient and affordable for Lyft drivers. Here […]

March 18, 2021 More
 

Virtual Roundtable: How NAPA AutoCare Center Owners are Using Openbay Otis Intelligent Chat to Engage Consumers and Grow Services

Openbay sits down with NAPA AutoCare Center Business Owners Brandon Harrell and Tim Hollenshade to discuss Openbay Otis intelligent chat

March 17, 2021 More
 

News: Openbay Mobile and Web Platforms Set the Benchmark for Convenient Automotive Repair and Service

Openbay Mobile and Web Platforms Set the Benchmark for Convenient Automotive Repair and Service Vehicle owners who download, book, and complete a service using the new iOS app will receive $10 off their initial service Cambridge, MA – [Businesswire] March 16, 2021 — Openbay, Inc. the leading and award-winning e-commerce automotive service marketplace and SaaS company […]

March 16, 2021 More