Service Center Resources 87

Automotive Service Center Resources
 

How R&G Auto in Alexandria, VA Delivers a Five-Star Customer Experience

How R&G Auto in Alexandria, VA Delivers a Five-Star Customer Experience Are you an automotive service provider looking to deliver the ultimate customer experience? Take notes from Alex Arauju, Owner of R&G Auto, located in Alexandria, Virginia. Alex’s auto shop has been successfully serving the Washington, DC, Maryland and Northern Virginia (DMV) area since 2007. […]

May 10, 2019 More
 

How to Recruit and Retain Better Mechanics in a Talent Drought

It’s hard enough for small and large automotive service businesses alike to attract, hire, promote, fire and enforce protocol with techs and mechanics in their shops. Whether you’re looking to hire an entry level technician or a Master Certified Automobile Technician, the complications are amplified in our current economy, where qualified candidates are harder and […]

May 9, 2019 More
 

The Car Doctor Interviews Openbay Founder and CEO, Rob Infantino

Our Founder and CEO, Rob Infantino, a serial entrepreneur, recently did a podcast interview with John Paul, The Car Doctor. Listen here or read highlights below. Tell us a little bit about how Openbay. Explain what your company is and how it came to be. I have a fair amount of experience with cars. I […]

April 26, 2019 More
 

Get Your Business Ready for Gen Z: Millennial Auto Trends Part III

In 10 Years, Your Buyers Will Be From Gen Z. Will You Be Ready? We are all familiar with Baby Boomers, Millennials, Gen Xers and Gen Yers, but how much do we know about the latest Gen Z? The Pew Research Center began studying the largest generation, Millennials, in 2009. Ten years later, researchers saw […]

April 23, 2019 More
 

Openbay Otis Introduces An Industry First: The Cutting-Edge, Interactive, Artificially Intelligent Automotive Service Advisor

OPENBAY LAUNCHES INDUSTRY-FIRST ARTIFICIAL INTELLIGENCE POWERED AUTOMOTIVE SERVICE ADVISOR FOR AUTOMOTIVE SERVICE BUSINESSES Openbay Otis personalizes interactions and automates communication between automotive service provider and vehicle owner CAMBRIDGE, MA, April 16, 2019 — Openbay, the award-winning and industry leading marketplace for automotive services and provider of SaaS solutions for the automotive aftermarket, today announced the […]

April 16, 2019 More
 

‘Adulting’: How Millennials Are Shaping Auto Trends Part II

We’ve heard all the adages about millennials before. They’re entitled. They constantly need praise in order to be motivated. They whine about wanting to work remotely. They switch jobs too often. They live in their parents’ basements and can’t stand on their own two feet. Their lives take place as much online as they do […]

April 12, 2019 2 More
 

10 Things You’ll Definitely Relate to If You Owned a Car in the 70s, 80s and 90s

Did you live through the era of disco and bell bottoms? What about big hair, neon clothes and parachute pants? Can you recall the early days of the internet? Then you will probably relate to these nostalgic trials and tribulations of car ownership and repair in the 1970s, 1980s and 1990s. R.I.P. Yellow Pages 1 […]

March 28, 2019 4 More
 

Don’t Make Me Wait, Call or Think: Millennials and Auto Care Part I

2019 is the first year in US history that the number of millennials surpassed the number of baby boomers. Today, there are about 79.8 million millennials in the U.S. (ages 23 to 38 in 2019), while the total number of baby boomers (ages 55 to 73 in 2019) is 74.1 million. As baby boomers reach […]

March 26, 2019 More
 

How to Update Google My Business Information

It goes without saying, but when a customer searches for your business online, you want the results to be accurate.  Have you checked your business’s information lately? Today, we’ll be taking a look at how to make sure your Google My Business details are accurate, and how to update them.   What is Google My […]

August 22, 2018 More
 

The Value of Texting Your Customers

This article is for automotive service professionals. It focuses on how to better serve customers in ways to meet their expectations. How and when a shop communicates with their customers is key. Texting is just one component of a customer’s expectations. How often do you have an important question for your customer, but you just […]

August 20, 2018 More