Overdrive

  • Car Care
  • Service Center Resources
  • News
  • Product Updates

Tireweb Marketing Partners with Openbay to Bring AI-Powered Customer Engagement Tools to Automotive Service Businesses

TIREWEB MARKETING FORGES PARTNERSHIP WITH OPENBAY TO BRING ARTIFICIAL INTELLIGENCE (AI) POWERED CUSTOMER ENGAGEMENT TOOLS TO AUTOMOTIVE SERVICE BUSINESSES

Automotive aftermarket businesses and dealership service departments now positioned to drive service revenue and increase customer satisfaction using the power of artificial intelligence (AI)

CAMBRIDGE, MA, July 31, 2019 — Tireweb Marketing is partnering with Openbay, a Cambridge, MA based company that has pioneered artificial intelligence powered customer engagement tools for the automotive services industry. Openbay Otis, the industry’s first AI-powered virtual service advisor, will be incorporated in Tireweb Marketing website solutions to offer web visitors and customers a personalized experience when requesting information or booking a service appointment. Using AI technology and natural language processing, Openbay Otis understands human language and responds in the same to deliver a more personalized online experience. 

Tireweb Marketing is a full-service software development firm specializing in the tire and wheel industry in North America. Their mission is to provide customized retail and ecommerce websites capable of scheduling, orders, payments, marketing and more. Tireweb’s ezytire technology powers leading tire ecommerce websites including BJ’s Wholesale Club, Express Oil Change & Tire Engineers, OneClickTires, Tire Outlet and Chabill’s Tire & Auto Service.

Openbay is the award-winning and industry leading marketplace for automotive services and a provider of software-as-a-service (SaaS) solutions for the automotive aftermarket. Openbay’s latest innovation is Openbay Otis, the automotive industry’s first interactive, artificially intelligent virtual service advisor. 

Otis is easily installed on an automotive service center’s website to answer service-related questions in real-time, around-the-clock, without any human resources required. By automating time-consuming tasks and delivering instant, personalized responses, Otis offers a way for service teams to save time and increase revenue, along with delivering an experience that meets the needs of the modern-day consumer. 

“The automotive service industry has been historically slow to adopt cutting-edge technologies involved with online customer engagement,” said Rob Infantino, Founder and CEO of Openbay. “This new partnership aims to help speed up adoption of newer technology to deliver an accurate, more human and personalized experience when inquiring about automotive services.”

“Tireweb Marketing is committed to the continuous expansion of inventory connections to our customers. With this new partnership, tire retailers, distributors and manufacturers along with independent repair shops, mobile mechanics, dealerships and national service centers will have even more effective digital solutions for their website development and internet marketing needs,” explains Matthew Walker, Managing Director of Tireweb Marketing. 

Learn more at Traction News: Tireweb Marketing partners with Openbay to provide AI customer engagement tools.

About Openbay

Openbay is an award winning online marketplace and SaaS software company transforming the experience for automotive repair and service for consumers, and the way that automotive care businesses acquire and service customers. Headquartered in Cambridge, MA, Openbay is privately held. Its investors include Shell Global Commercial, a16z seed, GV (formerly Google Ventures), Stage 1 Ventures, Boston Seed Capital, and several individual investors. Openbay holds an A+ rating from the Better Business Bureau.

About Tireweb Marketing

Tireweb Marketing is a full-service web agency specializing in retailer websites, ecommerce and software for the tire, wheel and automotive industry. Online marketing is the key to having your tire business succeed on the internet. And the key to successful online marketing is to choose the right web agency for your tire business. There are many website agencies you could choose. Some know tires and some don’t. Some understand marketing and some don’t. Tireweb Marketing may be the only agency that truly understands both tires and marketing. Tireweb Marketing is also division of E-Solution Professionals the publisher of Traction News. 

###

Media Contacts:
[email protected]
888.601.0399

[email protected]
212.634.4846

KEYWORDS: AUTO DEALER, AUTO DEALER SOFTWARE, AUTO INDUSTRY, AUTO NEWS, E-COMMERCE SOFTWARE, EZYTIRE, FEATURED, MATTHEW WALKER, TIRE, TIRE DEALER, TIRE DEALER SOFTWARE, TIRE INDUSTRY, TIRE NEWS, TIRES, TIREWEB MARKETING, ARTIFICIAL INTELLIGENCE, VIRTUAL SERVICE ADVISOR, AUTOMATION
Jul 31, 2019Jeff Clark
How Artificial Intelligence Makes Raben Tire’s Website a One-Stop Shop for CustomersHow to Make Your Auto Repair Shop Waiting Room Stand Out
You Might Also Like
 
Openbay Otis Introduces An Industry First: The Cutting-Edge, Interactive, Artificially Intelligent Automotive Service Advisor
 
The Car Doctor Interviews Openbay Founder and CEO, Rob Infantino

Leave a Reply

Jeff Clark
July 31, 2019 Openbay News, Press artificial intelligence, auto dealer, auto industry news, automation, ecommerce software, tire industry, tire news, virtual service advisor
Openbay

Openbay, an award-winning online e-commerce marketplace for automotive repair and services and a provider of SaaS-based solutions for the automotive care industry, is transforming the experience for automotive repair and service for consumers and the way that automotive care businesses acquire and service customers.

Contact Openbay

Reach out to Openbay to learn more.

Address: 10 Canal Park, Cambridge, MA 02141

Phone: 617-398-8888

Email: [email protected]

About

Openbay, an award-winning online marketplace for automotive repair and services and a provider of SaaS-based solutions for the automotive care industry, is transforming the experience for automotive repair and service for consumers and the way that automotive care businesses acquire and service customers.

Contact Openbay

To learn more about Openbay marketplace and subscription services, contact us today.

Address: 10 Canal Park, Cambridge, MA 02141

Phone: 617-398-8888

Email: [email protected]

openbay.com

Openbay Solutions
  • Openbay marketplace
  • Otis 
  • Business profile page 

Have an Openbay representative reach out to me

2023 © Openbay Overdrive