TIREWEB MARKETING FORGES PARTNERSHIP WITH OPENBAY TO BRING ARTIFICIAL INTELLIGENCE (AI) POWERED CUSTOMER ENGAGEMENT TOOLS TO AUTOMOTIVE SERVICE BUSINESSES
Automotive aftermarket businesses and dealership service departments now positioned to drive service revenue and increase customer satisfaction using the power of artificial intelligence (AI)
CAMBRIDGE, MA, July 31, 2019 — Tireweb Marketing is partnering with Openbay, a Cambridge, MA based company that has pioneered artificial intelligence powered customer engagement tools for the automotive services industry. Openbay Otis, the industry’s first AI-powered virtual service advisor, will be incorporated in Tireweb Marketing website solutions to offer web visitors and customers a personalized experience when requesting information or booking a service appointment. Using AI technology and natural language processing, Openbay Otis understands human language and responds in the same to deliver a more personalized online experience.
Tireweb Marketing is a full-service software development firm specializing in the tire and wheel industry in North America. Their mission is to provide customized retail and ecommerce websites capable of scheduling, orders, payments, marketing and more. Tireweb’s ezytire technology powers leading tire ecommerce websites including BJ’s Wholesale Club, Express Oil Change & Tire Engineers, OneClickTires, Tire Outlet and Chabill’s Tire & Auto Service.
Openbay is the award-winning and industry leading marketplace for automotive services and a provider of software-as-a-service (SaaS) solutions for the automotive aftermarket. Openbay’s latest innovation is Openbay Otis, the automotive industry’s first interactive, artificially intelligent virtual service advisor.
Otis is easily installed on an automotive service center’s website to answer service-related questions in real-time, around-the-clock, without any human resources required. By automating time-consuming tasks and delivering instant, personalized responses, Otis offers a way for service teams to save time and increase revenue, along with delivering an experience that meets the needs of the modern-day consumer.
“The automotive service industry has been historically slow to adopt cutting-edge technologies involved with online customer engagement,” said Rob Infantino, Founder and CEO of Openbay. “This new partnership aims to help speed up adoption of newer technology to deliver an accurate, more human and personalized experience when inquiring about automotive services.”
“Tireweb Marketing is committed to the continuous expansion of inventory connections to our customers. With this new partnership, tire retailers, distributors and manufacturers along with independent repair shops, mobile mechanics, dealerships and national service centers will have even more effective digital solutions for their website development and internet marketing needs,” explains Matthew Walker, Managing Director of Tireweb Marketing.
Openbay is an award winning online marketplace and SaaS software company transforming the experience for automotive repair and service for consumers, and the way that automotive care businesses acquire and service customers. Headquartered in Cambridge, MA, Openbay is privately held. Its investors include Shell Global Commercial, a16z seed, GV (formerly Google Ventures), Stage 1 Ventures, Boston Seed Capital, and several individual investors. Openbay holds an A+ rating from the Better Business Bureau.
About Tireweb Marketing
Tireweb Marketing is a full-service web agency specializing in retailer websites, ecommerce and software for the tire, wheel and automotive industry. Online marketing is the key to having your tire business succeed on the internet. And the key to successful online marketing is to choose the right web agency for your tire business. There are many website agencies you could choose. Some know tires and some don’t. Some understand marketing and some don’t. Tireweb Marketing may be the only agency that truly understands both tires and marketing. Tireweb Marketing is also division of E-Solution Professionals the publisher of Traction News.