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Customer Stories 69

Openbay Customer Reviews
 

‘Otis Creates a Personalized Experience’: How Hogan Tire & Auto Service Serves Today’s Digital Consumers Using Advanced Online Chat for Automotive Service Businesses

Hogan Tire & Auto Service is a third-generation family-owned tire and auto service business in the greater Boston area. Founder Thomas E. Hogan started the company in 1915 when the automotive service industry was just beginning. Hogan Tire & Auto Service has been in continuous operation for over a century through a winning formula of […]

January 11, 2021 More
 

Meet Mike: He Thinks Everyone Deserves a Better Car Repair Experience

Where do you live, and how’d you learn about Openbay? I live in Irvine, CA. I first heard about Openbay from a friend who’d found out about it on Reddit. What kind of vehicles do you drive? I have a 2013 Subaru BRZ and a 1991 Toyota Land Cruiser. When you first heard about it, […]

December 31, 2020 More
 

Survey Results: 6 Ways Automotive Service Centers on Openbay Support their Local Communities

This Saturday, November 28, 2020, marks the tenth anniversary of Small Business Saturday®. First observed in 2010, American Express supports small businesses during the holiday shopping season – and, now, throughout the year – to keep local communities strong. The automotive service and repair industry is no exception. Auto repair and service businesses play a […]

November 27, 2020 More
 

‘Openbay Otis Creates an Ongoing Conversation that Starts Online’: Why NAPA AutoCare Center Community Auto Uses Advanced Online Chat to Build a Website Experience that Transforms Digital-First Consumers into Long-Term Customers

Community Auto founder and President Eric Warrington understands that for most consumers the auto repair experience is stressful. That’s why he made it his company’s mission to focus on customer care, not just repair.  Community Auto is a family-owned and operated automotive service business that has served the Fort Collins, CO community since 1995. They […]

October 29, 2020 More
 

Creating an Inclusive Auto Service Experience: Pioneering Friendly Auto Centers is the First Auto Center to Earn the Certified Autism Center Designation

Friendly Auto Centers is a multi-award-winning, family-owned automotive service and repair business in Mesa, AZ on the Openbay marketplace. When Friendly Auto Centers opened in 2014, President and CEO Steve Rozansky had years of experience as an ASE Master Mechanic and a passion for his community. Steve’s mission was to create a family-owned business delivering […]

October 28, 2020 More
 

Thatcher’s Tire Pros & Auto Center Meets Current and Future Customers’ Information Needs with an Online Chat Platform Designed Specifically for the Automotive Aftermarket

Every business claims to be the best. For Thatcher’s Tire Pros & Auto Center, being the best is more than just a claim. Thatcher’s Tire Pros & Auto Center is a proud Tire Pros operation serving the Superior, WI area for sixty-seven years and counting. Their staying power starts with providing clients the highest-quality tire […]

October 8, 2020 More
 

‘Openbay Otis Positions Our Business for Growth’: Why Harrell’s Tire & Auto Service Turns to Advanced Online Chat to Engage Customers and Convert Sessions into Services

For more than seventy-five years, family-owned and operated Harrell’s Tire & Auto Service has been the most trusted name in auto repair in the Fayetteville, NC area. Generations of vehicle owners have turned to the proud NAPA AutoCare business for their tire and automotive service needs. It all started in 1945 when Luther Harrell started […]

September 22, 2020 More
 

‘An A-plus Experience’: Why Leete Tire & Auto Center Uses Advanced Online Chat to Connect with Online Customers and Grow Service Appointments

Leete Tire & Auto Center is a long-standing, highly trusted, and highest rated auto repair and tire service business in the central Virginia area. Their six NAPA Auto Care Centers are also TIA-certified tire dealerships and AAA Roadside Assistance service providers. Leete Tire & Auto Center has been in operation since 1942, and continues to […]

September 8, 2020 More
 

‘It starts with a conversation’: How Buckley’s Auto Care Uses Openbay Otis Advanced Online Chat to Engage Website Visitors and Grow Services

Buckley’s Auto Care is a proud NAPA AutoCare Center and one of the oldest family-owned and operated automotive repair and service centers in the state of Delaware. There are many reasons for Buckley’s Auto Care’s enduring success and they all share a common thread: a deep dedication to their customers and the Maryland community they […]

August 26, 2020 More
 

Engage Online Visitors: Advanced Online Chat Gives Tom’s Tire Pros Website a Digital Voice to Engage Online Visitors When It Matters Most.

A Strong Foundation Tom’s Tire Pros is a multi-location tire and automotive service center serving the communities of Abilene and San Angelo Texas. For years Tom’s Tire Pros has provided local residents with the high-quality tires and automotive parts combined with exceptional automotive service – a key reason for the business’ lasting success. This gave […]

July 20, 2020 More
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Openbay

Openbay, an award-winning online marketplace for automotive repair and services and a provider of SaaS-based solutions for the automotive care industry, is transforming the experience for automotive repair and service for consumers and the way that automotive care businesses acquire and service customers.

Contact Openbay

Reach out to Openbay to learn more.

Address: 10 Canal Park, Cambridge, MA 02141

Phone: 617-398-8888

Email: [email protected]

About

Openbay, an award-winning online marketplace for automotive repair and services and a provider of SaaS-based solutions for the automotive care industry, is transforming the experience for automotive repair and service for consumers and the way that automotive care businesses acquire and service customers.

Contact Openbay

To learn more about Openbay marketplace and subscription services, contact us today.

Address: 10 Canal Park, Cambridge, MA 02141

Phone: 617-398-8888

Email: [email protected]

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