Customer Stories 75
Timeless Pillars and New Automotive Digital Tools Help Power Double-Digit Growth at K&W Tire
Timeless Pillars of K&W Tire These are the pillars that support the fast-growing business at K&W Tire Inc., says Jim Reeser, director of retail operations, helping propel K&W from 6 to soon-to-be 7 locations in Pennsylvania and Vermont. And while these pillars are timeless, the tools Reeser uses to erect them have changed dramatically […]
‘Now is the Time to Make a Change’: How BlueSky Tire & Auto Service Gives Today’s Consumers First-Class Service Using an Intelligent, Automated Chat Platform
“Our vision is to do business the way today’s consumers want to do business,” says George Kingman, President of Advanced Shop Leadership. “This led us to Openbay Otis, the innovative and automated intelligent chat platform from Openbay.” George brings decades of leadership and automotive industry expertise to ASL. He currently serves as Managing Partner of […]
’Otis Can Handle That’: Why Cleve-Hill Auto & Tire Uses Openbay Otis Intelligent Chat to Elevate the Online Customer Service Experience and Grow Service Revenue
“At Cleve-Hill, we love customer service,” shares Joe Nicosia, Jr., Vice President of Cleve-Hill Auto & Tire. “In fact, it was our interest in new ways to better serve today’s customers that led us to Openbay Otis intelligent chat.” Cleve-Hill Auto & Tire is a successful family-owned and -operated auto and tire service business located […]
Virtual Roundtable: How NAPA AutoCare Center Owners are Using Openbay Otis Intelligent Chat to Engage Consumers and Grow Services
Openbay sits down with NAPA AutoCare Center Business Owners Brandon Harrell and Tim Hollenshade to discuss Openbay Otis intelligent chat
Find a Mechanic That You Love! Openbay Plays Matchmaker for Vehicle Owners on Valentine’s Day
Valentine’s Day is a day to show the ones you love how much you appreciate them. But, this Holiday doesn’t have to be just for those in a relationship. It can be a day for everyone. We share love for many people in our lives: friends, family, co-workers, neighbors, and let’s not forget…our auto mechanics! Find a […]
‘Staying Ahead of the Curve’: How Victory Auto Service & Glass Gains New Customers and Grows Service Bookings with Openbay marketplace
Victory Auto Service & Glass is an award-winning, family-owned and -operated automotive repair and auto glass service business based in the Minneapolis metro area. Owner and President Jeff Matt started his career as an automotive technician. He had a vision to one day lead a business committed to delivering an honest and trustworthy experience […]
‘Otis Creates a Personalized Experience’: How Hogan Tire & Auto Service Serves Today’s Digital Consumers Using Advanced Online Chat for Automotive Service Businesses
Hogan Tire & Auto Service is a third-generation family-owned tire and auto service business in the greater Boston area. Founder Thomas E. Hogan started the company in 1915 when the automotive service industry was just beginning. Hogan Tire & Auto Service has been in continuous operation for over a century through a winning formula of […]
Meet Mike: He Thinks Everyone Deserves a Better Car Repair Experience
Where do you live, and how’d you learn about Openbay? I live in Irvine, CA. I first heard about Openbay from a friend who’d found out about it on Reddit. What kind of vehicles do you drive? I have a 2013 Subaru BRZ and a 1991 Toyota Land Cruiser. When you first heard about it, […]
Survey Results: 6 Ways Automotive Service Centers on Openbay Support their Local Communities
This Saturday, November 28, 2020, marks the tenth anniversary of Small Business Saturday®. First observed in 2010, American Express supports small businesses during the holiday shopping season – and, now, throughout the year – to keep local communities strong. The automotive service and repair industry is no exception. Auto repair and service businesses play a […]
‘Openbay Otis Creates an Ongoing Conversation that Starts Online’: Why NAPA AutoCare Center Community Auto Uses Advanced Online Chat to Build a Website Experience that Transforms Digital-First Consumers into Long-Term Customers
Community Auto founder and President Eric Warrington understands that for most consumers the auto repair experience is stressful. That’s why he made it his company’s mission to focus on customer care, not just repair. Community Auto is a family-owned and operated automotive service business that has served the Fort Collins, CO community since 1995. They […]
Openbay
Openbay, an award-winning online e-commerce marketplace for automotive repair and services and a provider of SaaS-based solutions for the automotive care industry, is transforming the experience for automotive repair and service for consumers and the way that automotive care businesses acquire and service customers.