“At Cleve-Hill, we love customer service,” shares Joe Nicosia, Jr., Vice President of Cleve-Hill Auto & Tire. “In fact, it was our interest in new ways to better […]
Customer Stories / Industry Profiles / Openbay / Service Center Resources
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‘Otis Creates a Personalized Experience’: How Hogan Tire & Auto Service Serves Today’s Digital Consumers Using Advanced Online Chat for Automotive Service Businesses
Hogan Tire & Auto Service is a third-generation family-owned tire and auto service business in the greater Boston area. Founder Thomas E. Hogan started the company in 1915 […]
Industry News / Openbay News / Press
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News: Openbay Unveils Integration With Major Tire Suppliers and Tire Wholesalers for Its Advanced Online Chat Platform, Otis
Automotive Service and Repair Businesses running Openbay Otis on their website can now offer a selection of tire brands, tire pricing and availability from more than 30 tire […]
Automotive Business Technology / Customer Stories / Industry News / Industry Profiles / Openbay / Openbay News
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‘Openbay Otis Creates an Ongoing Conversation that Starts Online’: Why NAPA AutoCare Center Community Auto Uses Advanced Online Chat to Build a Website Experience that Transforms Digital-First Consumers into Long-Term Customers
Community Auto founder and President Eric Warrington understands that for most consumers the auto repair experience is stressful. That’s why he made it his company’s mission to focus […]
Automotive Business Technology / Customer Stories / Industry News / Industry Profiles / Openbay / Openbay News / Service Center Resources
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Thatcher’s Tire Pros & Auto Center Meets Current and Future Customers’ Information Needs with an Online Chat Platform Designed Specifically for the Automotive Aftermarket
Every business claims to be the best. For Thatcher’s Tire Pros & Auto Center, being the best is more than just a claim. Thatcher’s Tire Pros & Auto […]
Automotive Business Technology / Customer Stories / Industry News / Industry Profiles / Openbay / Openbay News / Service Center Resources
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‘Openbay Otis Positions Our Business for Growth’: Why Harrell’s Tire & Auto Service Turns to Advanced Online Chat to Engage Customers and Convert Sessions into Services
For more than seventy-five years, family-owned and operated Harrell’s Tire & Auto Service has been the most trusted name in auto repair in the Fayetteville, NC area. Generations […]
Automotive Business Technology / Customer Stories / Industry Profiles / Openbay / Service Center Resources
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Dowdy’s Automotive’s Online-to-Offline Customer Acquisition Strategy Includes Advanced Online Chat
Dowdy’s Automotive is a multi-location automotive repair and maintenance service center located in the Boise Metro area and a NAPA AutoCare member. Under the leadership of President and […]
Automotive Business Technology / Industry News / Openbay / Openbay News / Press / Product Updates
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Openbay Otis Integrates with TireShop by Freedomsoft Making Online Self-Service Appointment Booking Available for the Automotive Service Industry
Press release Automotive service booking from advanced online chat platform allows customers to book service and receive appointment confirmation instantly and automatically Cambridge, MA — (BUSINESS WIRE) May […]
Automotive Business Technology / Customer Stories / Openbay / Product Updates / Service Center Resources
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Openbay Otis Product Update: Customer Facing, Real-Time Information Banner
The automotive service industry responded quickly to the COVID-19 pandemic. Swift actions included servicing vehicles by implementing contact-free auto repair and service to ensure customer and employee safety. NEW: […]