“Our vision is to do business the way today’s consumers want to do business,” says George Kingman, President of Advanced Shop Leadership. “This led us to Openbay Otis, […]
Customer Stories / Openbay
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’Otis Can Handle That’: Why Cleve-Hill Auto & Tire Uses Openbay Otis Intelligent Chat to Elevate the Online Customer Service Experience and Grow Service Revenue
“At Cleve-Hill, we love customer service,” shares Joe Nicosia, Jr., Vice President of Cleve-Hill Auto & Tire. “In fact, it was our interest in new ways to better […]
Automotive Business Technology / Customer Stories / Openbay
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Virtual Roundtable: How NAPA AutoCare Center Owners are Using Openbay Otis Intelligent Chat to Engage Consumers and Grow Services
Openbay sits down with NAPA AutoCare Center Business Owners Brandon Harrell and Tim Hollenshade to discuss Openbay Otis intelligent chat
Customer Stories / Industry Profiles / Openbay / Service Center Resources
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‘Otis Creates a Personalized Experience’: How Hogan Tire & Auto Service Serves Today’s Digital Consumers Using Advanced Online Chat for Automotive Service Businesses
Hogan Tire & Auto Service is a third-generation family-owned tire and auto service business in the greater Boston area. Founder Thomas E. Hogan started the company in 1915 […]
Customer Stories
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Meet Mike: He Thinks Everyone Deserves a Better Car Repair Experience
Where do you live, and how’d you learn about Openbay? I live in Irvine, CA. I first heard about Openbay from a friend who’d found out about it […]
Automotive Business Technology / Customer Stories / Industry News / Industry Profiles / Openbay / Openbay News
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‘Openbay Otis Creates an Ongoing Conversation that Starts Online’: Why NAPA AutoCare Center Community Auto Uses Advanced Online Chat to Build a Website Experience that Transforms Digital-First Consumers into Long-Term Customers
Community Auto founder and President Eric Warrington understands that for most consumers the auto repair experience is stressful. That’s why he made it his company’s mission to focus […]
Car Care / Customer Stories / Industry News / Industry Profiles / Mechanics Advice / Openbay / Openbay News
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Creating an Inclusive Auto Service Experience: Pioneering Friendly Auto Centers is the First Auto Center to Earn the Certified Autism Center Designation
Friendly Auto Centers is a multi-award-winning, family-owned automotive service and repair business in Mesa, AZ on the Openbay marketplace. When Friendly Auto Centers opened in 2014, President and […]
Automotive Business Technology / Customer Stories / Industry News / Industry Profiles / Openbay / Openbay News / Service Center Resources
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Thatcher’s Tire Pros & Auto Center Meets Current and Future Customers’ Information Needs with an Online Chat Platform Designed Specifically for the Automotive Aftermarket
Every business claims to be the best. For Thatcher’s Tire Pros & Auto Center, being the best is more than just a claim. Thatcher’s Tire Pros & Auto […]
Automotive Business Technology / Customer Stories / Industry News / Industry Profiles / Openbay / Openbay News / Service Center Resources
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‘Openbay Otis Positions Our Business for Growth’: Why Harrell’s Tire & Auto Service Turns to Advanced Online Chat to Engage Customers and Convert Sessions into Services
For more than seventy-five years, family-owned and operated Harrell’s Tire & Auto Service has been the most trusted name in auto repair in the Fayetteville, NC area. Generations […]