Frequently Asked Questions about online chat, chatbots, and advanced chat platforms for auto repair and service shops and businesses

Frequently Asked Questions (FAQ) about online chat, chatbots, and advanced chat platforms for auto repair and service shops and businesses What is online chat for automotive repair and maintenance businesses? Online chat is software that installs on a business website and offers a way for consumers and customers to communicate with an automotive service business […]

April 17, 2020 More
 

5 Important Tips To Maintain Your Car or Truck During COVID-19 Lockdown

Many of us have not used our motor vehicles at all since the Work-From-Home (WFH) order was enforced by employers due to COVID-19. Some of you may have used your vehicle only a few times. The good news is we are no longer sitting in traffic, spending our cash on gas, parking fees and general […]

April 13, 2020 More
 

Openbay Partners With NAPA AutoCare to Meet Growing Automotive Service Demand

16,000+ NAPA U.S. AutoCare Centers now have access to the Openbay marketplace to fulfill record-high demand for automotive services Openbay, the award-winning marketplace for automotive service and repair and provider of SaaS-based solutions for the automotive service industry, has partnered with NAPA (National Automotive Parts Association), a global leader in the automotive aftermarket industry, to […]

April 8, 2020 More
 

Openbay Is Available to Lyft Drivers for Convenient, Affordable Auto Repair

Automotive maintenance and repair is designated an essential business; Lyft drivers can access service in over 50 markets with Openbay During these unprecedented times, rideshare drivers still need to keep their vehicles running, and automotive maintenance and repair facilities have been designated to be an essential service by the government.  Lyft drivers who are in […]

April 6, 2020 More
 

15 Business Benefits of Online Chat Platforms for the Automotive Service Industry

Automotive service businesses must adapt new online technologies to increase new consumer acquisition and to grow revenue. From today forward, the way consumers will search for and select automotive services has changed. It’s a ‘digital first’ approach matching the always-on and always online lifestyle of the modern day consumer. These consumers have high expectations when […]

April 2, 2020 More
 

Why the Automotive Repair and Service Industry Needs to Deploy Online Chat Platforms Now

What is online chat? What is a chatbot? And why would any automotive service business need either for their website now?  Newsflash – commerce has changed. Maybe forever. The way consumers research, select and purchase goods and services has changed sharply in recent weeks. We are witnessing a major paradigm shift in consumer shopping behavior […]

April 2, 2020 More
 

How Virtual Service Advisor Otis Helps Award-Winning Turbo Tim’s Anything Automotive Go Above and Beyond for Customers

Turbo Tim’s service appointments achieved a compounded monthly growth rate of 31% (CMGR) over a 6-month period using the Virtual Service Advisor Otis by Openbay  Award-winning Turbo Tim’s Anything Automotive is not your average automotive shop. Turbo Tim Suggs opened Turbo Tim’s Anything Automotive in 2006 with the goal to not only fix cars, but […]

March 31, 2020 More
 

How G.L. Moore Tire Pros & Automotive Service Turns Online Customers Into Family, 24/7

When you are a third-generation business owner you know first-hand how to connect across generations. Whitney Moore, Office Manager of G.L. Moore Tire Pros & Automotive in Springfield, MO, has worked in the family business alongside her father Mark for 17 years and counting.   G.L. Moore Tire Pros & Automotive, Inc. was established in 1971 […]

March 20, 2020 More
 

Top 9 automotive services requested on Openbay during February 2020, Total Vehicle Miles Traveled in U.S.

As predicted, for the month of February 2020, total vehicle miles traveled (VMT) by U.S. drivers continued a downward trend as estimated by data from the U.S. Department of Transportation and studies conducted by Openbay. This trend will most likely flatten through March 2020 based on historical trends and any unforeseen events. VMT for the […]

March 19, 2020 More
 

Better Maintained Vehicles are Safer Vehicles

Is Your Car Safe to Drive? The first car accident in the U.S. happened in Ohio City, Ohio, in 1891. It involved a single-cylinder gas-powered automobile and a tree root. The driver hit the root, lost control of the car, and crashed into a hitching post for horses. Fortunately, nobody was hurt, but it brings […]

March 5, 2020 More