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Tuffy Tire & Auto Uses AI-powered Conversations to Build Quality Connections from the Start
How Tuffy Tire and Auto Uses Openbay Otis to Deliver a More Personalized Customer Experience In 1970, the first Tuffy Muffler shop opened in Detroit, MI. To keep up with the changing times, they’ve continued to change and evolve, expanding from just a muffler shop to a national full-service tire and auto center. What hasn’t […]
ASA Automotive Announces Strategic Partnership with Openbay
Partnership to provide Artificial Intelligence (AI)-Powered Customer Engagement Tools in TireMaster family of products Meridian, Idaho (November 13, 2019) — ASA Automotive Systems, the industry leader in software for independent tire and auto service dealers, adds new technology to their suite of digital products with the announcement today of a partnership with Openbay, a company that […]
Openbay to Showcase Industry-First Artificial Intelligence Powered Messaging Platform for Automotive Service Providers at SEMA 2019
Openbay Otis personalizes interactions and automates conversations between automotive service provider and website visitors Cambridge, MA (October 16, 2019) — Openbay, the award-winning marketplace for automotive services and provider of SaaS solutions for the automotive services industry, will demonstrate its newest customer engagement software, Openbay Otis, at SEMA. Openbay Otis is the industry’s first artificial […]
How Piercey Honda Turns Online Visitors into Customers One Conversation at a Time
Piercey Honda is a San Francisco Bay Area Honda Dealership located in Milpitas, CA, and part of the industry-leading Piercey Automotive Group. The Piercey team believes in delivering customer service excellence and knows that today’s online consumers are highly educated, transformed by ‘digital first’ Millennials entering the automotive dealership service market. Piercey Honda wanted to […]
Hold the Phone: It’s Time to Offer Better Ways to Communicate with Customers
Today’s consumers want to text, not call. It’s time for automotive service businesses to adapt. When faced with having to call customer service, it’s a safe bet that most people dread the prospect, or avoid it altogether. Companies have sought ways to better meet the demands of their customers in this regard, making their service […]
How Shadetree Automotive Keeps the Spirit of the Good Ol’ Days Alive with a Modern Twist
Shadetree Automotive Quick Facts Family owned and operated by the Lambert family since 1994 Single location in Layton, UT Free shuttle service, free loaner cars, free 24 hr towing with repairs Keeping the Spirit of the Good Ol’ Days Alive A “Shadetree Mechanic” referred to your local Mr. Fix-It hobbyist who worked on family member’s, […]
How to Get Instant Auto Repair Quotes Online
Instant auto repair quotes are available through Openbay. Openbay recently updated its mobile app (pictured above). Instant Online Car Repair Quotes: Just a Few Clicks Away The first nationwide Yellow Pages advertising campaign encouraged anyone looking for a product or service to “let your fingers do the walking. Shop the Yellow Pages way.” The days […]
Billions in Delayed Repairs is a Big Problem for Drivers and a Big Opportunity for the Automotive Aftermarket
IMR Inc. and the Auto Care Factbook 2020 just released some staggering survey results that vehicle owners and repair shops need to know. Out of the 100,000 American households surveyed who own more than 170,000 vehicles, results show that approximately $24.9 billion in necessary repairs or maintenance are being purposefully delayed. Players in the automotive aftermarket industry, […]
How to Make Your Auto Repair Shop Waiting Room Stand Out
You’re a skilled mechanic and a savvy business owner who chose the exceptionally competitive automotive service business as your way to make your future. You’ve got a solid crew of ASE certified auto technicians, you know how to manage them, you provide them with the latest diagnostic tools, the service bays are clean and filled […]
Artificial Intelligence Is Proven to Improve Your Automotive Service Business: Here’s Why
AI-driven applications are transforming the way automotive service businesses engage with online consumers. Forward thinking businesses having deployed AI are realizing an increase in service revenue as a result. Here’s why: It’s official: artificial intelligence (AI) based applications are here to stay. It’s time to focus on the right applications that are proven to help […]
Openbay
Openbay, an award-winning online e-commerce marketplace for automotive repair and services and a provider of SaaS-based solutions for the automotive care industry, is transforming the experience for automotive repair and service for consumers and the way that automotive care businesses acquire and service customers.