Ask This, Not That: What You Should (and Shouldn’t) Ask Your Mechanic
When it’s time to turn over your car keys to a mechanic, a feeling of panic might strike. It’s even more stressful when you know little to nothing about cars. Regardless of your automotive expertise, one easy way to reduce anxiety and increase your level of confidence when working with a new mechanic is to […]
Artificial Intelligence Is Proven to Improve Your Automotive Service Business: Here’s Why
AI-driven applications are transforming the way automotive service businesses engage with online consumers. Forward thinking businesses having deployed AI are realizing an increase in service revenue as a result. Here’s why: It’s official: artificial intelligence (AI) based applications are here to stay. It’s time to focus on the right applications that are proven to help […]
Honda Village Uses an Online Chat Platform to Connect with Millennials, Turning Positive Customer Experiences into Growth
Honda Village is a Honda dealership and service center serving the greater Boston area. It is part of the Village Automotive Group, which was founded in 1963. Honda Village is a well-known and respected leader in the automotive industry and in their local community. One reason for their lasting success? A focus on customer experiences. From […]
How Hollenshade’s Auto Service Stays on the Cutting Edge Since 1939
Hollenshade’s Auto Service Quick Facts: One location in Towson, Maryland Established in 1939 Family-Owned and Operated (4 Generations) 11 Bays 10 Full-Time Employees 2 Part-Time Employees Over 14,000 ROs completed in FY2018 Average monthly website traffic: 1,200 sessions Think about how much has happened in the past 80 years. Apollo 11 landed on the moon, […]
How to Keep Your Teen Drivers Safe During the ‘100 Deadliest Days’ of Summer
Between Memorial Day and Labor Day, the death toll involving teen crashes jumps 17% per day. Over the past five years, almost 3,500 people were killed in crashes that involved teen drivers during these ‘100 Deadliest Days’. These staggering statistics should bring alarm to any parent of a current or future teen driver. So, what […]
Organic Mechanics: How to Approach Car Repair with a Conscience
“By identifying an opportunity to be more sustainable, and implementing a reasonable plan of action to accomplish it, companies achieve an authenticity that paid advertising can’t buy.” – Crystal Barnes, Senior Vice President of Global Responsibility & Sustainability at Nielsen ‘Going green’ and ‘auto repair’ aren’t typically found in the same sentence. But with global […]
Show, Don’t Tell: The Power of Video in Gaining Your Customers Trust
Show, Don’t Tell: The Power of Video in Gaining Your Customers Trust “There are two big issues in the [automotive] industry right now: how to attract more qualified people and COI. We all talk about return on investment, or ROI, but the progressive state of mind is just as important, and missing that means the […]
It’s Summertime and the Living is Easy for Adirondack Tire & Service with the Help of Artificial Intelligence
With the largest tire inventory in the Northeast and 12 locations serving New York and Vermont, one would think there is little time for kicking back and relaxing at Adirondack Tire & Service. But with the help of machine learning, natural language processing and conversational artificial intelligence, Adirondack employees are seeing a reduction in administrative workload AND an […]
Automotive News Fixed Ops Journal: Artificial intelligence supports work of dealership service advisers
June 16, 2019 Artificial intelligence supports work of dealership service advisers Alysha Webb Visit the service drive at Volkswagen Pasadena in suburban Los Angeles, and you will likely be approached by one of the dealership’s five service advisers. But if it’s a busy day, you can check in with one of the virtual advisers at […]
How to Spot a Top-Notch Auto Shop
When it comes time to have your vehicle serviced, it’s completely normal to experience a myriad of emotions. There is often confusion over what to repair, anxiety about getting the job done right and fear that you will go to the wrong mechanic. You aren’t alone in your quest to find the right auto repair […]
Openbay
Openbay, an award-winning online e-commerce marketplace for automotive repair and services and a provider of SaaS-based solutions for the automotive care industry, is transforming the experience for automotive repair and service for consumers and the way that automotive care businesses acquire and service customers.