Customer Stories 75

Openbay Customer Reviews
 

Meet Lawton: Fair Price Estimate Helps Manage Cost

Here at Openbay, we love to catch up with our owners to hear about their experiences booking auto repair service with us. While Lawton S. might not have realized it, he was experiencing some of Openbay’s latest product developments. His service request caught our eye for three reasons: He’d received an estimate through Openbay for […]

December 22, 2015 More
 

Meet Kushal: Hassle free from A to Z

In the latest series of Openbay-user stories, we speak with Kushal J., whom we discovered after he completed a survey about using Openbay.  How did you hear about Openbay? I’m getting my MBA at Babson, here in Boston, and one of my classmates is Mike, who works at Openbay. [Mike L. is one of Openbay’s […]

November 2, 2015 More
 

Meet Precia: Mobile Mechanics To the Rescue

Here at Openbay, we survey every member who completes a vehicle service. We’re always curious to know what went well, what they really loved, and what we can do to improve our user experience. We followed up with Precia C., who lives in Atlanta, to find out how her first time using Openbay went, how […]

October 28, 2015 More
 

Meet Bob: It's All About the Superior Customer Service

Each time an Openbay customer submits a request for auto repair, Openbay’s founder & CEO, Rob Infantino requests feedback. Rob reads every email, eager for the feedback to improve how Openbay works and is perceived by its users on both sides of our online marketplace, composed of vehicle owners and automotive service providers. This week, we […]

September 1, 2015 More
 

Meet Jordan: Openbay Rewards Are Gold!

Jordan C. discovered Openbay and booked his first service in early 2015. Within four months, Jordan had booked three services on his Mazda 3, and he’s got another service booking on the way. We got in touch to speak with him to learn more about his experience using Openbay, and to find out what keeps […]

June 1, 2015 More