Customer Stories 75
Meet Ethan, Who Booked Car Repair in Tempe, AZ through Openbay
Meet Ethan, an ASU grad student, who used Openbay to compare, book and pay for his car repair in Tempe, AZ. Here’s how his experience went. Where do you live, and what type of vehicle do you drive? I live in Tempe, AZ and I drive a 2011 Nissan Sentra. How did you find Openbay? […]
Meet Pavel, Who Booked His Silicon Valley Auto Repair Online
Pavel recently moved to Santa Clara, CA, and wasn’t sure where to look for his automotive repair. After looking for a more modern, innovative way to get car repairs than having to call every shop he found online to compare options, he turned to Openbay. Here’s his story. Where do you live, and what type of […]
Tips to Buying an Old Car: A 15-Year-Old Car Can Be a Good Purchase
I recently bought a 15-year old car. Buying an old car, especially one that old, isn’t something I would usually consider, but this car ended up being the perfect fit for me. Check out these tips to see if you can find a hidden treasure of your own. Tips to Buying an Old Car Recently, my […]
Funny Customer Request: Car Trouble (ABS Light) Triggers Food Binge
Car trouble can be stressful — there’s nothing like the dreaded check-engine light haunting you, without any further explanation of what needs to be done to fix your car. Openbay recently received a service request from a driver whose illuminated ABS light allegedly triggered a food binge, or at least an excuse to have some fun filling in the […]
Diesel in Car Gas Engine: Repair Costs & Alternative Solutions – Car Repair
Here’s a firsthand account of someone who had put diesel in a gas engine, what happened, and what the services cost to fix the issue. Word to the wise: don’t zone out while gassing your vehicle; putting diesel in a gas car is an expensive mistake. Diesel in Gas Engine = Stranded One day, I received […]
Meet Tuan, a San Francisco-based Startup Co-Founder. Here’s Why He’ll Use Openbay Again.
Tuan is co-founder of philo, and had recently moved from Boston to San Francisco. When his car needed service, Tuan weighed his options, and tried Openbay’s auto-repair marketplace to book service with Chow’s Automotive. We gave Tuan a call to learn more. Here’s how it went. Where do you live and what do you drive? I live in San Francisco […]
Meet Stephanie: This Arlington, Texas Driver Found Openbay via Allstate
Here’s Stephanie, from Arlington, Texas. She’d needed her PT Cruiser repaired, and found Openbay via Allstate, her insurance company. Where do you live and what do you drive? I live in Arlington, TX and drive a 2007 PT Cruiser. How did you find Openbay? I’ve had Allstate for a little over a year, and didn’t […]
Meet John, Who Found Same-Day Auto Repair While Visiting L.A.
At Openbay, we like to speak with our customers to get a better understanding of the user experience. This week, we caught up with John about his recent service at Verdugo Tire & Auto. Where do you live and what do you drive? I live in Houston, TX, but had booked the service on my daughter’s car […]
Meet Meghashyam: Booking Car Repair the Silicon Valley Way – Found out About Openbay through Allstate Insurance
A while back, our CEO received a message from a new Openbay user, who said the experience was “hassle free to say the least.” We thought Meghashyam’s email message, the rest of which is shown below, was too good to be true, so we arranged a time to talk about how his story of booking […]
Meet Jai, in Santa Clara, Who Explains What Sets Openbay Apart
Every time an Openbay user completes a service request, we send a survey to determine what we’re doing well and what needs improvement. Jai, a new user, had complimented Openbay for its “awesome concierge service” and said his shop had done “quick and quality work,” so we called to hear more about his first time […]
Openbay
Openbay, an award-winning online e-commerce marketplace for automotive repair and services and a provider of SaaS-based solutions for the automotive care industry, is transforming the experience for automotive repair and service for consumers and the way that automotive care businesses acquire and service customers.