‘Openbay Otis Creates an Ongoing Conversation that Starts Online’: Why NAPA AutoCare Center Community Auto Uses Advanced Online Chat to Build a Website Experience that Transforms Digital-First Consumers into Long-Term Customers

Community Auto founder and President Eric Warrington understands that for most consumers the auto repair experience is stressful. That’s why he made it his company’s mission to focus on customer care, not just repair.  Community Auto is a family-owned and operated automotive service business that has served the Fort Collins, CO community since 1995. They […]

October 29, 2020 More
 

Creating an Inclusive Auto Service Experience: Pioneering Friendly Auto Centers is the First Auto Center to Earn the Certified Autism Center Designation

Friendly Auto Centers is a multi-award-winning, family-owned automotive service and repair business in Mesa, AZ on the Openbay marketplace. When Friendly Auto Centers opened in 2014, President and CEO Steve Rozansky had years of experience as an ASE Master Mechanic and a passion for his community. Steve’s mission was to create a family-owned business delivering […]

October 28, 2020 More
 

The Right to Repair Law – Don’t Let Vehicle Manufacturers Move the Goalposts

Moving the goalposts is a sports metaphor that means to change how a goal can be scored while the game is still in progress to give one side an advantage or disadvantage. Vehicle manufacturers are seeking to move the goalposts placing consumers and independent repair facilities at a disadvantage by lobbying against the Right to Repair […]

October 14, 2020 More
 

Thatcher’s Tire Pros & Auto Center Meets Current and Future Customers’ Information Needs with an Online Chat Platform Designed Specifically for the Automotive Aftermarket

Every business claims to be the best. For Thatcher’s Tire Pros & Auto Center, being the best is more than just a claim. Thatcher’s Tire Pros & Auto Center is a proud Tire Pros operation serving the Superior, WI area for sixty-seven years and counting. Their staying power starts with providing clients the highest-quality tire […]

October 8, 2020 More
 

Fall Car Care: 6 Ways to Prepare Your Car for Fall Driving When It’s Seen Less Use – Auto Repair Advice from the Openbay Master Technician

Winter will be here faster than most of us like to admit, so fall is a great time to get your car ready for the weather changes ahead. Most of us have not put many miles on our vehicles lately, this makes proper fall car care even more important. Here are the six most important […]

October 7, 2020 More
 

Ready to Sell Your Car? Follow These 6 Steps to Prepare It for Sale and Earn Top Dollar

If you're ready to sell your car, now is the time. These 6 steps will help you prepare it for sale and earn top dollar.

September 24, 2020 More
 

‘Openbay Otis Positions Our Business for Growth’: Why Harrell’s Tire & Auto Service Turns to Advanced Online Chat to Engage Customers and Convert Sessions into Services

For more than seventy-five years, family-owned and operated Harrell’s Tire & Auto Service has been the most trusted name in auto repair in the Fayetteville, NC area. Generations of vehicle owners have turned to the proud NAPA AutoCare business for their tire and automotive service needs. It all started in 1945 when Luther Harrell started […]

September 22, 2020 More
 

Top 5 Common Problems That Can Make Your Car’s Air Conditioning Blow Warm Air

It’s a hot day. You just exited an air-conditioned home or office. You make a beeline to your car. Then, you quickly unlock it, open the door, and enter a hot and stale air filled vehicle. You start your engine and quickly turn on the AC expecting cool air to start flowing. You wait. Only […]

September 15, 2020 More
 

‘An A-plus Experience’: Why Leete Tire & Auto Center Uses Advanced Online Chat to Connect with Online Customers and Grow Service Appointments

Leete Tire & Auto Center is a long-standing, highly trusted, and highest rated auto repair and tire service business in the central Virginia area. Their six NAPA Auto Care Centers are also TIA-certified tire dealerships and AAA Roadside Assistance service providers. Leete Tire & Auto Center has been in operation since 1942, and continues to […]

September 8, 2020 More
 

How Often Do I Need an Oil Change for my Car?

Inquiring minds like yours probably want to know: Q. How important is it to get an oil change on a regular basis? Q. Are recommended oil changes just another way for car manufacturers to get you back into the dealership?  Q. Are fast lube oil change shops pushing a false message on you?  It’s hard […]

September 6, 2020 More