Openbay Debuts On-Demand Roadside Assistance

Big news today:  Openbay now offers on-demand Roadside Assistance, now available on its mobile platform. A nationwide network of roadside assistance can now be dispatched at the touch of a button for common breakdowns due to a dead battery, flat tire, lockout, need for fuel delivery, or for vehicles that need a tow due to inoperability […]

June 8, 2016 More
 

How to Properly Read Your Car Repair Estimate

You’re taking your car over to the shop for a much-needed repair, hopefully under your own power instead of on a flatbed. Your first concerns are understandable: how much? and how long? That’s the bottom line of the potentially awkward conversation you’re about to have with the service desk. Do a little research beforehand, if […]

June 3, 2016 More
 

Shop Owner, Frank Leutz, on His Journey & Two Auto-Care Industry Challenges

We’re always on the lookout for interesting repair shop owners and operators to interview, and anyone who knows Frank Leutz knows he fits the bill, and breaks the mold. Leutz (above, in fedora) is the owner of Desert Car Care in Chandler, Arizona,  which just won “Small Business of the Year” via the Chandler Chamber […]

June 1, 2016 More
 

Meet Stephanie: This Arlington, Texas Driver Found Openbay via Allstate

Here’s Stephanie, from Arlington, Texas. She’d needed her PT Cruiser repaired, and found Openbay via Allstate, her insurance company. Where do you live and what do you drive? I live in Arlington, TX and drive a 2007 PT Cruiser. How did you find Openbay? I’ve had Allstate for a little over a year, and didn’t […]

May 31, 2016 More
 

Meet John, Who Found Same-Day Auto Repair While Visiting L.A.

At Openbay, we like to speak with our customers to get a better understanding of the user experience. This week, we caught up with John about his recent service at Verdugo Tire & Auto. Where do you live and what do you drive? I live in Houston, TX, but had booked the service on my daughter’s car […]

May 27, 2016 More
 

Meet Meghashyam: Booking Car Repair the Silicon Valley Way – Found out About Openbay through Allstate Insurance

A while back, our CEO received a message from a new Openbay user, who said the experience was “hassle free to say the least.” We thought Meghashyam’s email message, the rest of which is shown below, was too good to be true, so we arranged a time to talk about how his story of booking […]

May 25, 2016 More
 

Creating a Library for Gear Heads: DIYAuto

These days, cars are increasingly complex — for years, many have more than 100 million lines of code —  and drivers are less inclined to fiddle with them, instead opting to book service with a professional auto technician. (If that’s what you need, you know where to do it!)   Some folks, however, are up for the […]

May 24, 2016 More
 

Meet Jai, in Santa Clara, Who Explains What Sets Openbay Apart

Every time an Openbay user completes a service request, we send a survey to determine what we’re doing well and what needs improvement. Jai, a new user, had complimented Openbay for its “awesome concierge service” and said his shop had done “quick and quality work,” so we called to hear more about his first time […]

May 21, 2016 More
 

Meet Michael: Six-Time Openbay User from Atlanta

Here at Openbay, we survey our users after they complete a service request. Michael, in Atlanta, had great things to say, so we got in touch to learn about his experience booking his sixth service with us. Where do you live and what do you drive? I live in Atlanta, GA and drive a 2009 […]

May 19, 2016 More
 

Exciting News — Allstate Teams Up with Openbay

Openbay has teamed up with Allstate Insurance to provide auto repair and maintenance services to Allstate policyholders and visitors to Allstate.com, and users of the Allstate mobile and Drivewise apps. Users may book service appointments ranging from routine maintenance — such as oil changes, brake service, new tires and resolving a check-engine light — to […]

May 17, 2016 More