Why Booking a General Diagnosis (or two) Was Worth It
We all know that car repair is a nuisance; that’s why Openbay is on a mission to make it less painful. Here’s the story of how one recommended auto repair turned into a more complicated scenario, which was quickly remedied by a general diagnosis. Yes, that means I had to diagnose my car twice. But in the […]
How to Choose an Honest Auto Repair Shop: 3 Tips
The auto repair industry is just like any other. It’s full of honest, hard working people making a living at what they do best. But unfortunately, just like any other business, there are bad apples who make the rest look bad. If you’ve ever been burned by an unscrupulous auto mechanic, you’re probably gun shy every time the […]
Meet Chris Duke, "Automotive Improvement" Expert
Chris Duke is creator, executive producer and host of Motorz TV, a show focused on automotive improvement. Duke is not a certified mechanic, has never worked in a shop. He’s tech-obsessed and entirely self-taught. He’s a hobbyist who makes a point to include every complicated wrinkle of the modification process in his show, so others may […]
Did You Know: How to Become an Openbay-Recommended Shop
Service providers are sometimes so busy managing the comings and goings and fixings of vehicles that it’s easy to forget what a pain in the neck it can be to be on the other side, as a vehicle owner. Not only are they without a car or truck for hours to days on end, but they’re […]
Auto Repair Shops: How to Increase Customer Loyalty, Part II
Here’s the second part in our series about increasing customer loyalty in auto-repair shops. Customers often spend hundreds of dollars at their auto-repair shops, and if you’re smart, you’ll keep that in mind with every interaction. Car repair and maintenance isn’t where most people would put their money, if they had a choice. If you can […]
About Your Vehicle's Ball Joints: What they Do, When to Replace & Cost
What Do Ball Joints Do? Ball Joints are the automotive equivalent to the human shoulder. Think of a ball and socket design with a base that mounts onto a control arm, and a stem that fits into the tire/wheel assembly. As the control arm moves up and down with changing road conditions, the stem (socket) […]
How to Increase Customer Loyalty: Know What You're Doing Wrong
For small businesses, customer loyalty is everything — the holy grail. Want to know why your auto-repair business’ customers aren’t returning? The prevailing service center owner/operator sentiment might be that disloyal, wandering-gypsy customers are only looking for lower prices over quality. But we surveyed customers who weren’t 100% happy with their automotive service providers, and the […]
