We caught up with San Francisco customer, Bernard, after completing his third service through Openbay. Here’s his take, and why he keeps coming back for all of his auto repairs. Where do you live, and what type of vehicle do you drive? I live in San Francisco, and I drive a 2012 Mazda 3. How […]
Service providers are sometimes so busy managing the comings and goings and fixings of vehicles that it’s easy to forget what a pain in the neck it can be to be on the other side, as a vehicle owner. Not only are they without a car or truck for hours to days on end, but they’re […]
Here’s the second part in our series about increasing customer loyalty in auto-repair shops. Customers often spend hundreds of dollars at their auto-repair shops, and if you’re smart, you’ll keep that in mind with every interaction. Car repair and maintenance isn’t where most people would put their money, if they had a choice. If you can […]
What Do Ball Joints Do? Ball Joints are the automotive equivalent to the human shoulder. Think of a ball and socket design with a base that mounts onto a control arm, and a stem that fits into the tire/wheel assembly. As the control arm moves up and down with changing road conditions, the stem (socket) […]
We caught up with Maiwand, a customer that used Openbay to get car repair in Chicago, to get the scoop on his recent car repair at Sunset Automotive. Here’s his story. Where do you live, and what type of vehicle do you drive? I live in Illinois, and drive a 2007 BMW 3 Series. How […]
For small businesses, customer loyalty is everything — the holy grail. Want to know why your auto-repair business’ customers aren’t returning? The prevailing service center owner/operator sentiment might be that disloyal, wandering-gypsy customers are only looking for lower prices over quality. But we surveyed customers who weren’t 100% happy with their automotive service providers, and the […]
The Twitterverse has just brought it to our attention that today is National Boyfriend Day. Apparently that’s an excuse to celebrate boyfriends of the romantic and platonic variety. It sounds like something we can all technically appreciate. National Boyfriend Day reminds us of a bunch of posts we’ve seen on social media of people seeking mechanic […]
This Openbay customer has now used the site to book car repair in Atlanta three times! He’s used it primarily for maintenance on his Scion. We caught up with Oliver to hear why he keeps coming back time and again. Where do you live and what type of vehicle do you drive? I live in Atlanta, and […]
Almost every driver has had a bad car repair experience. Whether that’s dealing with an unscrupulous mechanic making bad recommendations, or charging too much, it’s very frustrating. Celebs Have Car Trouble Too! Mike Tolbert, fullback for the Carolina Panthers, recently had his own frustrating experience, according to The Charlotte Observer. He had taken his 1975 Chevy Caprice Convertible in to […]
Big news — Openbay has joined the ranks the 100 Best Car Blogs of 2016. Pardon the pun, but we’ll have to open a bottle of suds to celebrate the honor! (Washos, the on-demand car detailers, have bestowed it upon us.)Washos has done a great job at segmenting the best car blogs, so readers can […]
Openbay, an award-winning online e-commerce marketplace for automotive repair and services and a provider of SaaS-based solutions for the automotive care industry, is transforming the experience for automotive repair and service for consumers and the way that automotive care businesses acquire and service customers.
Reach out to Openbay to learn more.
Address: 10 Canal Park, Cambridge, MA 02141
Email: [email protected]