Openbay Unveils New Website to Better Showcase Features and Benefits of the Intelligent, Automated Chat and Messaging Platform for Automotive Service Industry
Cambridge, MA – March 1, 2021 — Openbay, Inc. the industry-leading automotive service marketplace and SaaS company, today introduced a new website for its intelligent, automated chat and messaging platform, Openbay Otis. The new site more accurately describes the features and business benefits Otis delivers to automotive service businesses in a post COVID-19 world. Recent changes in how consumer’s shop and procure professional services, to include automotive repair and maintenance, are most likely here to stay for the foreseeable future. The new site describes how the adoption of new technology (Artificial intelligence) combined with the use of data gives businesses the advantage to create new online relationships with consumers that are better aligned to meet their expectations for online engagement.
“In a post COVID-19 market, automotive service businesses must re-think how they interact and communicate with consumers via digital channels. Business owners must make hard changes necessary to position their business for growth and success,” said Rob Infantino, founder and CEO of Openbay. “A good place to start is where the pandemic accelerated change – growth in e-commerce. Businesses must meet online consumer expectations quickly, accurately and conveniently. Adding an intelligent and automated chat and messaging platform powered by AI to an automotive service business website is a better way to build and foster new customer relationships in today’s new market.”
For more information on Openbay Otis – go here.
About Openbay
Openbay, an award-winning online marketplace for automotive repair and services and a provider of SaaS-based solutions for the automotive services industry, is transforming the experience for automotive repair and service for consumers and fleet, and the way automotive service businesses acquire and service customers. Headquartered in Cambridge, MA, Openbay is privately held. Its investors include Shell Global Commercial, Stage 1 Ventures, Boston Seed Capital, GV (formerly Google Ventures), a16z seed, and several individual investors. Openbay holds an A+ rating from the Better Business Bureau.
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