Overdrive

  • Car Care
  • Service Center Resources
  • News
  • Product Updates

America's Most Common Concerns with Car Buying and Repair

Mechanics - Happy/Unconcerned Customer

The Consumer Federation of America (CFA) recently released its results of Americans’ Top 10 Most Common Consumer gripes. The patient folks at the CFA had to wade through a list of 281,639 complaints. That’s a lot of grumbling! We couldn’t wait to take a peek.
They distilled the complaints into an easy-to-digest report, including the fastest-growing gripes, worst complaints, and new types of consumer problems, compiled from records of state and local consumer agencies.

Here at Openbay, we weren’t surprised to find the #1 focus of consumer gripes, because it was what inspired our CEO to found this company (read ‘Ah-hah!’ – The Moment That Started Our Story” here) – Automotive!

Within the Automotive Complaint category, there were several areas of concern, so we paired some of them up with a few Openbay blogs to help address the common concerns. We hope these help to answer some of your questions.

  • Misrepresentations in sales of new cars
    • 8 Things You Need to Know Before Buying a New Car
    • 5 Tips for Dealing with New Car Salesmen
  • Misrepresentations in sales of used cars
    • How to Buy a Used Car Like a Pro
  • Lemons
    • What to Do if Your Car is a Lemon
  • Faulty Auto Repair
    • How to Find a Good Mechanic
  • Leasing Disputes
    • Tips for Getting a Leased Car Repaired

Is there an automotive gripe we haven’t covered above? Let us know what you’d like us to cover and we’ll be glad to address your automotive concerns.

When it’s time to maintain and repair your vehicle, book service with a pro using Openbay. It’s a web/mobile app to compare, book and pay for your automotive service. Choose a shop based on distance, customer ratings & reviews, and price, and your vehicle service history will be maintained online for future reference. With Openbay’s Peace-of-Mind Guarantee you’ll save yourself from having to submit one of the hundreds of thousands of automotive-related complaints each year!

Aug 3, 2015Openbay Staff
7 Reasons Buying a Car is Smarter Than Leasing"Car Apps You Should Know"- Openbay covered on Fox66 TV
You Might Also Like
 
How Much Does it Cost to Drive Cross-Country Today?
 
Do As I Say, Not As I’ve Done: Ezra Dyer’s Driving Rules
Openbay Staff
August 3, 2015 Car Buying & Selling advice, app, automotive, automotive repair, car repair, complain, consumer survey, mobile app, openbay
Openbay

Openbay, an award-winning online e-commerce marketplace for automotive repair and services and a provider of SaaS-based solutions for the automotive care industry, is transforming the experience for automotive repair and service for consumers and the way that automotive care businesses acquire and service customers.

Contact Openbay

Reach out to Openbay to learn more.

Address: 10 Canal Park, Cambridge, MA 02141

Phone: 617-398-8888

Email: [email protected]

About

Openbay, an award-winning online marketplace for automotive repair and services and a provider of SaaS-based solutions for the automotive care industry, is transforming the experience for automotive repair and service for consumers and the way that automotive care businesses acquire and service customers.

Contact Openbay

To learn more about Openbay marketplace and subscription services, contact us today.

Address: 10 Canal Park, Cambridge, MA 02141

Phone: 617-398-8888

Email: [email protected]

openbay.com

Openbay Solutions
  • Openbay marketplace
  • Otis 
  • Business profile page 

Have an Openbay representative reach out to me

2023 © Openbay Overdrive