User Stories 18
Meet Mike: He Thinks Everyone Deserves a Better Car Repair Experience
Where do you live, and how’d you learn about Openbay? I live in Irvine, CA. I first heard about Openbay from a friend who’d found out about it on Reddit. What kind of vehicles do you drive? I have a 2013 Subaru BRZ and a 1991 Toyota Land Cruiser. When you first heard about it, […]
Meet Jack, Who Booked His Chicago Exhaust Repair Through Openbay
When Jack was seeking Chicago exhaust repair, he turned to Openbay to assist him with finding a reliable auto repair shop. Here’s his story of his experience, and why he’ll continue to use Openbay for all his future repairs. Where do you live and what type of car do you drive? I live in Lisle, IL, […]
Meet Tuan, a San Francisco-based Startup Co-Founder. Here's Why He'll Use Openbay Again.
Tuan is co-founder of philo, and had recently moved from Boston to San Francisco. When his car needed service, Tuan weighed his options, and tried Openbay’s auto-repair marketplace to book service with Chow’s Automotive. We gave Tuan a call to learn more. Here’s how it went. Where do you live and what do you drive? I live in San Francisco […]
Meet Stephanie: This Arlington, Texas Driver Found Openbay via Allstate
Here’s Stephanie, from Arlington, Texas. She’d needed her PT Cruiser repaired, and found Openbay via Allstate, her insurance company. Where do you live and what do you drive? I live in Arlington, TX and drive a 2007 PT Cruiser. How did you find Openbay? I’ve had Allstate for a little over a year, and didn’t […]
Meet Meghashyam: Booking Car Repair the Silicon Valley Way – Found out About Openbay through Allstate Insurance
A while back, our CEO received a message from a new Openbay user, who said the experience was “hassle free to say the least.” We thought Meghashyam’s email message, the rest of which is shown below, was too good to be true, so we arranged a time to talk about how his story of booking […]
Meet Jai, in Santa Clara, Who Explains What Sets Openbay Apart
Every time an Openbay user completes a service request, we send a survey to determine what we’re doing well and what needs improvement. Jai, a new user, had complimented Openbay for its “awesome concierge service” and said his shop had done “quick and quality work,” so we called to hear more about his first time […]
Meet Michael: Six-Time Openbay User from Atlanta
Here at Openbay, we survey our users after they complete a service request. Michael, in Atlanta, had great things to say, so we got in touch to learn about his experience booking his sixth service with us. Where do you live and what do you drive? I live in Atlanta, GA and drive a 2009 […]
Meet Laurie: Chicago-based Honda CR-V Driver
We love reading through reviews of Openbay, and reviews of the auto-repair shops where users are having their vehicles repaired. Here’s a story from Lauri, a first-time Openbay user, who explains why she’s been referring the online marketplace to friends. Where do you live and what do you drive? I live in Chicago, Illinois, and […]
Meet Matthew: Best Car Repair Experience Ever
Our latest user story comes from someone who had left a glowing review of United Alignment Tire Center, an Openbay Recommended service center online. We gave Matt a call to ask more about how it went. Where are you from and what do you drive? I live in Burbank, California and drive a 2003 Honda […]
Meet Vishal: First Time Openbay User
In the latest edition of Openbay user stories, we spoke with Vishal, a Ford software engineer who was glad to discover that our online marketplace for auto repair even existed. Here’s how his experience went, booking an oil change, tire rotation, air filter replacement and general diagnosis, for his Infiniti G37. Where do you live […]
Openbay
Openbay, an award-winning online e-commerce marketplace for automotive repair and services and a provider of SaaS-based solutions for the automotive care industry, is transforming the experience for automotive repair and service for consumers and the way that automotive care businesses acquire and service customers.