User Stories 18

 

Meet Mike: He Thinks Everyone Deserves a Better Car Repair Experience

Where do you live, and how’d you learn about Openbay? I live in Irvine, CA. I first heard about Openbay from a friend who’d found out about it on Reddit. What kind of vehicles do you drive? I have a 2013 Subaru BRZ and a 1991 Toyota Land Cruiser. When you first heard about it, […]

December 31, 2020 More
 

Meet Jack, Who Booked His Chicago Exhaust Repair Through Openbay

When Jack was seeking Chicago exhaust repair, he turned to Openbay to assist him with finding a reliable auto repair shop. Here’s his story of his experience, and why he’ll continue to use Openbay for all his future repairs. Where do you live and what type of car do you drive? I live in Lisle, IL, […]

October 22, 2016 More
 

Meet Tuan, a San Francisco-based Startup Co-Founder. Here's Why He'll Use Openbay Again.

Tuan is co-founder of philo, and had recently moved from Boston to San Francisco.  When his car needed service, Tuan weighed his options, and tried Openbay’s auto-repair marketplace to book service with Chow’s Automotive. We gave Tuan a call to learn more. Here’s how it went. Where do you live and what do you drive? I live in San Francisco […]

June 9, 2016 More
 

Meet Stephanie: This Arlington, Texas Driver Found Openbay via Allstate

Here’s Stephanie, from Arlington, Texas. She’d needed her PT Cruiser repaired, and found Openbay via Allstate, her insurance company. Where do you live and what do you drive? I live in Arlington, TX and drive a 2007 PT Cruiser. How did you find Openbay? I’ve had Allstate for a little over a year, and didn’t […]

May 31, 2016 More
 

Meet Meghashyam: Booking Car Repair the Silicon Valley Way

A while back, our CEO received a message from a new Openbay user, who said the experience was “hassle free to say the least.” We thought Meghashyam’s email message, the rest of which is shown below, was too good to be true, so we arranged a time to talk about how his story of booking car […]

May 25, 2016 More
 

Meet Jai, in Santa Clara, Who Explains What Sets Openbay Apart

Every time an Openbay user completes a service request, we send a survey to determine what we’re doing well and what needs improvement. Jai, a new user, had complimented Openbay for its “awesome concierge service” and said his shop had done “quick and quality work,” so we called to hear more about his first time […]

May 21, 2016 More
 

Meet Michael: Six-Time Openbay User from Atlanta

Here at Openbay, we survey our users after they complete a service request. Michael, in Atlanta, had great things to say, so we got in touch to learn about his experience booking his sixth service with us. Where do you live and what do you drive? I live in Atlanta, GA and drive a 2009 […]

May 19, 2016 More
 

Meet Laurie: Chicago-based Honda CR-V Driver

We love reading through reviews of Openbay, and reviews of the auto-repair shops where users are having their vehicles repaired. Here’s a story from Lauri, a first-time Openbay user, who explains why she’s been referring the online marketplace to friends. Where do you live and what do you drive? I live in Chicago, Illinois, and […]

May 2, 2016 More
 

Meet Matthew: Best Car Repair Experience Ever

Our latest user story comes from someone who had left a glowing review of United Alignment Tire Center, an Openbay Recommended service center online. We gave Matt a call to ask more about how it went. Where are you from and what do you drive? I live in Burbank, California and drive a 2003 Honda […]

March 14, 2016 More
 

Meet Vishal: First Time Openbay User

In the latest edition of Openbay user stories, we spoke with Vishal, a Ford software engineer who was glad to discover that our online marketplace for auto repair even existed. Here’s how his experience went, booking an oil change, tire rotation, air filter replacement and general diagnosis, for his Infiniti G37. Where do you live […]

February 29, 2016 More