User Stories 18

 

Meet Matt: An Experience Beyond Expectations

Where do you live and what do you drive? I live in Arlington Heights, IL and I drive a 2005 Jeep Grand Cherokee. How did you find Openbay? I happened to catch a news story on ABC news [Ways to Save and Keep an Aging Car Safe] about a family looking for better pricing on car […]

January 18, 2016 More
 

Meet Lisa: Openbay Takes The Guesswork out of Booking Service

We recently noticed an old review left for an auto repair shop on Openbay. It inspired us to pick up the phone to speak with Lisa F., who’d left the review. This was her second time booking vehicle maintenance with Openbay. Here, she explains what the shop did well, and why she’ll continue booking service […]

January 13, 2016 More
 

Openbay Customer Stories from 2015

What do Bob, Jordan, Kushal, Lawton and Precia have in common? They all tried Openbay for the first time in 2015, and shared their experiences with the Openbay blog. Here are a few quotes from their interviews: Read each of their stories via the links above, and when you’re ready to book automotive repair or maintenance […]

January 4, 2016 More
 

Meet Lawton: Fair Price Estimate Helps Manage Cost

Here at Openbay, we love to catch up with our owners to hear about their experiences booking auto repair service with us. While Lawton S. might not have realized it, he was experiencing some of Openbay’s latest product developments. His service request caught our eye for three reasons: He’d received an estimate through Openbay for […]

December 22, 2015 More
 

Meet Kushal: Hassle free from A to Z

In the latest series of Openbay-user stories, we speak with Kushal J., whom we discovered after he completed a survey about using Openbay.  How did you hear about Openbay? I’m getting my MBA at Babson, here in Boston, and one of my classmates is Mike, who works at Openbay.[Mike L. is one of Openbay’s earliest […]

November 2, 2015 More
 

Meet Precia: Mobile Mechanics To the Rescue

Here at Openbay, we survey every member who completes a vehicle service. We’re always curious to know what went well, what they really loved, and what we can do to improve our user experience. We followed up with Precia C., who lives in Atlanta, to find out how her first time using Openbay went, how […]

October 28, 2015 More
 

Meet Bob: It’s All About the Superior Customer Service

Each time an Openbay customer submits a request for auto repair, Openbay’s founder & CEO, Rob Infantino requests feedback. Rob reads every email, eager for the feedback to improve how Openbay works and is perceived by its users on both sides of our online marketplace, composed of vehicle owners and automotive service providers. This week, we […]

September 1, 2015 More
 

Meet Jordan: Openbay is Gold!

Jordan C. discovered Openbay and booked his first service in early 2015. Within four months, Jordan had booked three services on his Mazda 3, and he’s got another service booking on the way. We got in touch to speak with him to learn more about his experience using Openbay, and to find out what keeps […]

June 1, 2015 More