Online Chat 11

‘Otis Creates a Personalized Experience’: How Hogan Tire & Auto Service Serves Today’s Digital Consumers Using Advanced Online Chat for Automotive Service Businesses

Hogan Tire & Auto Service is a third-generation family-owned tire and auto service business in the greater Boston area. Founder Thomas E. Hogan started the company in 1915 when the automotive service industry was just beginning. Hogan Tire & Auto Service has been in continuous operation for over a century through a winning formula of […]

January 11, 2021 More

News: Openbay Unveils Integration With Major Tire Suppliers and Tire Wholesalers for Its Advanced Online Chat Platform, Otis

Automotive Service and Repair Businesses running Openbay Otis on their website can now offer a selection of tire brands, tire pricing and availability from more than 30 tire suppliers and wholesalers CAMBRIDGE, Mass.–(BUSINESS WIRE)– Openbay, Inc. the industry-leading automotive service marketplace and SaaS company, today announced the company has enhanced its advanced and automated online chat […]

November 4, 2020 More

‘Openbay Otis Creates an Ongoing Conversation that Starts Online’: Why NAPA AutoCare Center Community Auto Uses Advanced Online Chat to Build a Website Experience that Transforms Digital-First Consumers into Long-Term Customers

Community Auto founder and President Eric Warrington understands that for most consumers the auto repair experience is stressful. That’s why he made it his company’s mission to focus on customer care, not just repair. Community Auto is a family-owned and operated automotive service business that has served the Fort Collins, CO community since 1995. They […]

October 29, 2020 More

Thatcher’s Tire Pros & Auto Center Meets Current and Future Customers’ Information Needs with an Online Chat Platform Designed Specifically for the Automotive Aftermarket

Every business claims to be the best. For Thatcher’s Tire Pros & Auto Center, being the best is more than just a claim. Thatcher’s Tire Pros & Auto Center is a proud Tire Pros operation serving the Superior, WI area for sixty-seven years and counting. Their staying power starts with providing clients the highest-quality tire […]

October 8, 2020 More

‘Openbay Otis Positions Our Business for Growth’: Why Harrell’s Tire & Auto Service Turns to Advanced Online Chat to Engage Customers and Convert Sessions into Services

For more than seventy-five years, family-owned and operated Harrell’s Tire & Auto Service has been the most trusted name in auto repair in the Fayetteville, NC area. Generations of vehicle owners have turned to the proud NAPA AutoCare business for their tire and automotive service needs. It all started in 1945 when Luther Harrell started […]

September 22, 2020 More

Sullivan’s Tire Pros & Auto Service Uses Advanced Online Chat Technology to Keep a 70-Year-Old Business Thriving

How do you keep a multi-generational tire and automotive service business positioned for lasting growth? This was the opportunity Ryan Sullivan, Owner and President of Sullivan’s Tire Pros & Auto Service in Seaside, CA considered when he returned to the family business from a successful career in the technology industry. The answer: use the latest […]

June 3, 2020 More

Openbay Otis Product Update: Customer Facing, Real-Time Information Banner

The automotive service industry responded quickly to the COVID-19 pandemic. Swift actions included servicing vehicles by implementing contact-free auto repair and service to ensure customer and employee safety. NEW: Otis Banner Feature In parallel, Openbay Otis customers were able to deploy a newly released feature highlighting important announcements from the business via a fixed display banner atop of […]

May 27, 2020 More

Frequently Asked Questions about online chat, chatbots, and advanced chat platforms for auto repair and service shops and businesses

Frequently Asked Questions (FAQ) about online chat, chatbots, and advanced chat platforms for auto repair and service shops and businesses What is online chat for automotive repair and maintenance businesses? Online chat is software that installs on a business website and offers a way for consumers and customers to communicate with an automotive service business […]

April 17, 2020 More

15 Business Benefits of Online Chat Platforms for the Automotive Service Industry

Automotive service businesses must adapt new online technologies to increase new consumer acquisition and to grow revenue. From today forward, the way consumers will search for and select automotive services has changed. It’s a ‘digital first’ approach matching the always-on and always online lifestyle of the modern day consumer. These consumers have high expectations when […]

April 2, 2020 More

Why the Automotive Repair and Service Industry Needs to Deploy Online Chat Platforms Now

What is online chat? What is a chatbot? And why would any automotive service business need either for their website now? Newsflash – commerce has changed. Maybe forever. The way consumers research, select and purchase goods and services has changed sharply in recent weeks. We are witnessing a major paradigm shift in consumer shopping behavior […]