Customer Satisfaction 5

 

How R&G Auto in Alexandria, VA Delivers a Five-Star Customer Experience

How R&G Auto in Alexandria, VA Delivers a Five-Star Customer Experience Are you an automotive service provider looking to deliver the ultimate customer experience? Take notes from Alex Arauju, Owner of R&G Auto, located in Alexandria, Virginia. Alex’s auto shop has been successfully serving the Washington, DC, Maryland and Northern Virginia (DMV) area since 2007. […]

May 10, 2019 More
 

This Repair Shop Owner's Unconventional Response to the Recession

If you’re working in the auto care industry and haven’t yet come across Audra Fordin, you might be living under a rock. Audra’s a rare breed – she’s a female mechanic who owns her own shop, Great Bear Auto Repair, in Flushing, NY. Her “Women Auto Know” program, to empower women drivers, has earned Audra […]

February 2, 2016 More
 

Meet Matt: An Experience Beyond Expectations

Where do you live and what do you drive? I live in Arlington Heights, IL and I drive a 2005 Jeep Grand Cherokee. How did you find Openbay? I happened to catch a news story on ABC news [Ways to Save and Keep an Aging Car Safe] about a family looking for better pricing on car […]

January 18, 2016 More
 

Meet Lisa: Openbay Takes The Guesswork out of Booking Service

We recently noticed an old review left for an auto repair shop on Openbay. It inspired us to pick up the phone to speak with Lisa F., who’d left the review. This was her second time booking vehicle maintenance with Openbay. Here, she explains what the shop did well, and why she’ll continue booking service […]

January 13, 2016 More
 

5 Ideas for Your Repair Shop Waiting Room

If you’re an auto repair shop owner/operator, you’re probably focused on managing your business. And while you have your head down working hard, you might not glance up often enough to see your waiting room through your customers’ eyes. The last time we had our car worked on, we went to a local shop, which […]

December 31, 2015 More