8 Ways to Increase Customer Satisfaction In Your Auto-Repair Business

Just a few years ago, mechanics got their business the old fashioned way – by word of mouth. Nowadays, the internet is flooded with directory services, customer ratings and review sites. As a result, tech-savvy shops with big budgets for marketing and SEO may have sent your customers elsewhere. Even if your repair work shines, […]

November 12, 2015 More
 

Openbay In Vegas: Pics from the SEMA Show Floor

This week, Openbay’s founder & CEO, Rob Infantino, was out in Las Vegas for AAPEX (Automotive Aftermarket Products Expo), a trade show co-owned by the AASA (Automotive Aftermarket Suppliers Association) and the Auto Care Association. Conveniently for gear heads, that show runs at the same time, and just a short walk away from SEMA, the Specialty Equipment Market Association’s […]

November 6, 2015 More
 

Secret Sauce for New Openbay Service Provider’s Success is Revealed, After 3,000-Mile Journey

The Openbay office was abuzz last night when Big Mike, in partner development, received a small package in the mail. It had traveled nearly 3,000 miles, from Chino, CA to Cambridge, MA, and was sent by a new service provider Mike had recently signed up – Gabriel’s Auto & Towing. We were excited to have […]

November 5, 2015 More
 

7 Useful Sites for Auto Repair Shops to Know & Grow Business

7 Useful Sites for Auto Repair Shops to Know & Grow Business If you’re an automotive service professional, chances are you’re always looking for ways to grow your business, to know more, and to gain a competitive edge, right? In no particular order, here’s our list of seven websites worth checking out, along with one […]

November 5, 2015 More
 

How Often Do You Need to Change Your Air Filter?

Your car or truck burns around 12,000 gallons of air for every gallon of gasoline it burns, according to the Filter Manufacturers Council. Do that math—if your vehicle gets 20 MPG, that’s 240,000 gallons of air for every mile you drive. Why do we care? Unfortunately,  that air is carrying a fair amount of plain […]

November 3, 2015 More
 

Meet Kushal: Hassle free from A to Z

In the latest series of Openbay-user stories, we speak with Kushal J., whom we discovered after he completed a survey about using Openbay.  How did you hear about Openbay? I’m getting my MBA at Babson, here in Boston, and one of my classmates is Mike, who works at Openbay. [Mike L. is one of Openbay’s […]

November 2, 2015 More
 

How Often Do You Need to Rotate Your Tires?

Wait (you say), I thought all my tires rotated all the time? Isn’t that what tires do? You know, rotate? Silly as that sounds, a lot of drivers don’t really know what’s involved in a tire rotation. It’s simple enough, though; because tires don’t all wear in the same places or at the same rate, […]

October 29, 2015 More
 

Bonafide Auto Pro, Mike Allen, Now Writing for Openbay

We’re thrilled to share the news that bonafide automotive expert, Mike Allen, will now be writing guest posts for the Openbay blog. His task will be to explain common auto-repair/maintenance issues in plain language, so if you’re asking yourself “What is a [insert annoying auto-repair issue] and why should I care?”, Mike may just wind […]

October 29, 2015 More
 

Meet Precia: Mobile Mechanics To the Rescue

Here at Openbay, we survey every member who completes a vehicle service. We’re always curious to know what went well, what they really loved, and what we can do to improve our user experience. We followed up with Precia C., who lives in Atlanta, to find out how her first time using Openbay went, how […]

October 28, 2015 More
 

13 Reasons to Become an Auto Mechanic

This morning, we caught a LinkedIn post by Tony Molla, the VP of the Automotive Service Association (ASA). He was disturbed by a video posted by a local United Way chapter, where a cartoon depicted a kid who was forced to choose a career in auto repair because he had no other option. We agree: […]

October 22, 2015 More