Customer Loyalty 6

 

Creating an Inclusive Auto Service Experience: Pioneering Friendly Auto Centers is the First Auto Center to Earn the Certified Autism Center Designation

Friendly Auto Centers is a multi-award-winning, family-owned automotive service and repair business in Mesa, AZ on the Openbay marketplace. When Friendly Auto Centers opened in 2014, President and CEO Steve Rozansky had years of experience as an ASE Master Mechanic and a passion for his community. Steve’s mission was to create a family-owned business delivering […]

October 28, 2020 More
 

Aspen Auto Clinic Uses an Advanced Online Chat Platform to Increase Customer Loyalty, Car Count and Average Automotive Repair Orders

How do you make a multi-award winning automotive service business even better? By improving the way it interacts with people online and through its website. The team at Aspen Auto Clinic turned to Openbay Otis, an advanced online chat platform for automotive service business websites. Otis instantly engages website visitors in 2-way chat-like conversations. Otis […]

June 22, 2020 More
 

Meet Andrew, NYC Porsche Owner Looking For a Better Repair Solution

We caught up with Andrew after he completed not one, but two services through Openbay in one week.  We were happy to hear that we exceeded his expectations, and that he’ll definitely be back next time he needs service.   Where do you live, and what type of vehicle do you drive? I live in NYC […]

January 26, 2017 More
 

Meet Peter, Range Rover Driver and Big Fan of Openbay

As usual, Peter was looking online for a shop that performs quality Range Rover service, when he happened upon Openbay. He was intrigued by the promise of a new way to get his car repaired, so he decided to give us a try.He was thrilled with the result, and will definitely be back! Where do […]

January 9, 2017 More
 

Auto Repair Shops: How to Increase Customer Loyalty, Part II

Here’s the second part in our series about increasing customer loyalty in auto-repair shops. Customers often spend hundreds of dollars at their auto-repair shops, and if you’re smart, you’ll keep that in mind with every interaction. Car repair and maintenance isn’t where most people would put their money, if they had a choice. If you can […]

October 11, 2016 More
 

How to Increase Customer Loyalty: Know What You're Doing Wrong

For small businesses, customer loyalty is everything — the holy grail. Want to know why your auto-repair business’ customers aren’t returning? The prevailing service center owner/operator sentiment might be that disloyal, wandering-gypsy customers are only looking for lower prices over quality. But we surveyed customers who weren’t 100% happy with their automotive service providers, and the […]

October 6, 2016 More