Otis 12

 

Openbay Rolls Out Automotive Service Industry’s First Online Chat Platform Featuring a Tire Catalog and Automotive Services

Press release Openbay Rolls Out Automotive Service Industry’s First Online Chat Platform Featuring a Tire Catalog and Automotive Services Advanced Chat Platform Aligns Automotive Aftermarket Businesses with Shopping Behavior of the New Digital-First Consumer Cambridge, MA — (BUSINESS WIRE) June 17, 2020 — Openbay, Inc. an industry-leading automotive service marketplace and SaaS company, today announced […]

June 17, 2020 More
 

Openbay Otis Product Update: Customer Facing, Real-Time Information Banner

The automotive service industry responded quickly to the COVID-19 pandemic. Swift actions included servicing vehicles by implementing contact-free auto repair and service to ensure customer and employee safety. NEW: Otis Banner Feature In parallel, Openbay Otis customers were able to deploy a newly released feature highlighting important announcements from the business via a fixed display banner atop of […]

May 27, 2020 More
 

Tire Review “What’s Treading” Podcast: AI, Machine Learning and Online Chat Platforms with Openbay CEO

What Artificial Intelligence and Machine Learning Can Bring to a Shop’s Digital Presence, and How Online Chat Platforms Can Benefit Tire Dealers and Automotive Service Businesses Openbay founder and CEO, Rob Infantino, met with Tire Review’s Madeleine Winer for a podcast conversation about artificial intelligence and machine learning in the automotive industry. They also discuss […]

May 6, 2020 More
 

Podcast: Ratchet+Wrench Interviews Openbay CEO to Discuss Partnerships, Modern Day Consumers and Online Chat Platforms

Why Now is the Time to Learn About New Technologies and How an Advanced Online Chat Platform Can Help Automotive Business Owners Today Openbay founder and CEO, Rob Infantino, recently sat down with Ratchet+Wrench staff writer Abby Patterson for a podcast discussion about the opportunities an online chat platform can bring to an automotive service […]

April 29, 2020 More
 

Frequently Asked Questions about online chat, chatbots, and advanced chat platforms for auto repair and service shops and businesses

Frequently Asked Questions (FAQ) about online chat, chatbots, and advanced chat platforms for auto repair and service shops and businesses What is online chat for automotive repair and maintenance businesses? Online chat is software that installs on a business website and offers a way for consumers and customers to communicate with an automotive service business […]

April 17, 2020 More
 

15 Business Benefits of Online Chat Platforms for the Automotive Service Industry

Automotive service businesses must adapt new online technologies to increase new consumer acquisition and to grow revenue. From today forward, the way consumers will search for and select automotive services has changed. It’s a ‘digital first’ approach matching the always-on and always online lifestyle of the modern day consumer. These consumers have high expectations when […]

April 2, 2020 More
 

How Virtual Service Advisor Otis Helps Award-Winning Turbo Tim’s Anything Automotive Go Above and Beyond for Customers

Turbo Tim’s service appointments achieved a compounded monthly growth rate of 31% (CMGR) over a 6-month period using the Virtual Service Advisor Otis by Openbay  Award-winning Turbo Tim’s Anything Automotive is not your average automotive shop. Turbo Tim Suggs opened Turbo Tim’s Anything Automotive in 2006 with the goal to not only fix cars, but […]

March 31, 2020 More
 

How Shadetree Automotive Keeps the Spirit of the Good Ol’ Days Alive with a Modern Twist

Shadetree Automotive Quick Facts Family owned and operated by the Lambert family since 1994 Single location in Layton, UT  Free shuttle service, free loaner cars, free 24 hr towing with repairs Keeping the Spirit of the Good Ol’ Days Alive A “Shadetree Mechanic” referred to your local Mr. Fix-It hobbyist who worked on family member’s, […]

September 11, 2019 More
 

It’s Summertime and the Living is Easy for Adirondack Tire & Service with the Help of Artificial Intelligence

With the largest tire inventory in the Northeast and 12 locations serving New York and Vermont, one would think there is little time for kicking back and relaxing at Adirondack Tire & Service. But with the help of machine learning, natural language processing and conversational artificial intelligence, Adirondack employees are seeing a reduction in administrative workload AND an […]

June 19, 2019 More
 

How R&G Auto in Alexandria, VA Delivers a Five-Star Customer Experience

How R&G Auto in Alexandria, VA Delivers a Five-Star Customer Experience Are you an automotive service provider looking to deliver the ultimate customer experience? Take notes from Alex Arauju, Owner of R&G Auto, located in Alexandria, Virginia. Alex’s auto shop has been successfully serving the Washington, DC, Maryland and Northern Virginia (DMV) area since 2007. […]

May 10, 2019 More