Otis 20

 

Timeless Pillars and New Automotive Digital Tools Help Power Double-Digit Growth at K&W Tire

Timeless Pillars of K&W Tire These are the pillars that support the fast-growing business at K&W Tire Inc., says Jim Reeser, director of retail operations, helping propel K&W from 6 to soon-to-be 7 locations in Pennsylvania and Vermont. And while these pillars are timeless, the tools Reeser uses to erect them have changed dramatically in […]

July 8, 2021 More
 

Don’t Overlook this Simple Retention Tactic: Put Today’s and Tomorrow’s Customers in Need of Auto Repair and Service in the Driver’s Seat

Overlooking a Simple Retention Tactic Sending out service reminders via e-mail or text, making follow-up calls, mailing postcards, scheduling next visits at the time of car delivery — there are many tactics automotive service-repair businesses can use to retain customers. But one simple tactic is often overlooked: empowerment.  The customers of today, and tomorrow, live […]

May 11, 2021 More
 

Live Chat vs. Chatbots vs. Intelligent & Automated Chat and Messaging For Automotive Service Center Websites (Auto Repair)

Which chat platform is right for your auto repair business website? There are several types of chat platforms available on the market today. From general live chat offerings to “chatbots” to fully automated AI powered chat (Intelligent chat). Which platform is right for your auto repair business depends on your needs and available resources to […]

April 13, 2021 More
 

News: Openbay Unveils New Website to Better Showcase Features and Benefits of the Intelligent, Automated Chat and Messaging Platform for Automotive Service Industry

Openbay Unveils New Website to Better Showcase Features and Benefits of the Intelligent, Automated Chat and Messaging Platform for Automotive Service Industry Cambridge, MA – March 1, 2021 — Openbay, Inc. the industry-leading automotive service marketplace and SaaS company, today introduced a new website for its intelligent, automated chat and messaging platform, Openbay Otis. The new site […]

March 1, 2021 More
 

News: Openbay Intelligent Chat and Messaging Platform Integrates with Shop Boss Auto Repair Shop Management Software Driving Service Revenue and Shop Efficiency

Openbay Intelligent Chat and Messaging Platform Integrates with Shop Boss Auto Repair Shop Management Software Driving Service Revenue and Shop Efficiency Combined solution helps convert more online consumers into customers, increase staff productivity through automation, and drive automotive service and repair revenue for automotive service centers Cambridge, MA (Businesswire) – February 16, 2021 — Openbay, […]

February 16, 2021 More
 

News: Openbay Unveils Integration With Major Tire Suppliers and Tire Wholesalers for Its Advanced Online Chat Platform, Otis

Automotive Service and Repair Businesses running Openbay Otis on their website can now offer a selection of tire brands, tire pricing and availability from more than 30 tire suppliers and wholesalers CAMBRIDGE, Mass.–(BUSINESS WIRE)– Openbay, Inc. the industry-leading automotive service marketplace and SaaS company, today announced the company has enhanced its advanced and automated online chat […]

November 4, 2020 More
 

PROMOTE WHAT YOUR BUSINESS VALUES THE MOST FOR ITS CUSTOMERS

Product Update: Openbay Otis Get the latest news about Openbay and “What’s new in Openbay?” Check back here regularly to see what’s new, or subscribe to receive blog updates by email. What’s new with Openbay Otis: Business Benefits Card Quick summary: Openbay recently announced a new feature of Otis, Business Benefits Card that highlights the […]

August 16, 2020 More
 

Openbay selected as a presenter at NAPA AutoCare Virtual conference – 2020

The theme of the NAPA AutoCare conference is “TOGETHER TOWARDS TOMORROW”. Hosted by the NAPA AutoCare Team in Atlanta and powered by preferred partner KUKUI. This two-day business conference starting on July 9, 2020 will include general sessions, various breakout seminars, a tradeshow and virtual vendor booths. Shop owners attending this meeting will learn the […]

July 8, 2020 More
 

Openbay Rolls Out Automotive Service Industry’s First Online Chat Platform Featuring a Tire Catalog and Automotive Services

Press release Openbay Rolls Out Automotive Service Industry’s First Online Chat Platform Featuring a Tire Catalog and Automotive Services Advanced Chat Platform Aligns Automotive Aftermarket Businesses with Shopping Behavior of the New Digital-First Consumer Cambridge, MA — (BUSINESS WIRE) June 17, 2020 — Openbay, Inc. an industry-leading automotive service marketplace and SaaS company, today announced […]

June 17, 2020 More
 

Openbay Otis Product Update: Customer Facing, Real-Time Information Banner

The automotive service industry responded quickly to the COVID-19 pandemic. Swift actions included servicing vehicles by implementing contact-free auto repair and service to ensure customer and employee safety. NEW: Otis Banner Feature In parallel, Openbay Otis customers were able to deploy a newly released feature highlighting important announcements from the business via a fixed display banner atop of […]

May 27, 2020 More