Customer Experience 17

 

Meet John, Who Found Same-Day Auto Repair While Visiting L.A.

At Openbay, we like to speak with our customers to get a better understanding of the user experience. This week, we caught up with John about his recent service at Verdugo Tire & Auto. Where do you live and what do you drive? I live in Houston, TX, but had booked the service on my daughter’s car […]

May 27, 2016 More
 

Meet Jai, in Santa Clara, Who Explains What Sets Openbay Apart

Every time an Openbay user completes a service request, we send a survey to determine what we’re doing well and what needs improvement. Jai, a new user, had complimented Openbay for its “awesome concierge service” and said his shop had done “quick and quality work,” so we called to hear more about his first time […]

May 21, 2016 More
 

Meet Laurie: Chicago-based Honda CR-V Driver

We love reading through reviews of Openbay, and reviews of the auto-repair shops where users are having their vehicles repaired. Here’s a story from Lauri, a first-time Openbay user, who explains why she’s been referring the online marketplace to friends. Where do you live and what do you drive? I live in Chicago, Illinois, and […]

May 2, 2016 More
 

Openbay Customer Stories from 2015

What do Bob, Jordan, Kushal, Lawton and Precia have in common? They all tried Openbay for the first time in 2015, and shared their experiences with the Openbay blog. Here are a few quotes from their interviews:   Read each of their stories via the links above, and when you’re ready to book automotive repair or […]

January 4, 2016 More
 

Meet Lawton: Fair Price Estimate Helps Manage Cost

Here at Openbay, we love to catch up with our owners to hear about their experiences booking auto repair service with us. While Lawton S. might not have realized it, he was experiencing some of Openbay’s latest product developments. His service request caught our eye for three reasons: He’d received an estimate through Openbay for […]

December 22, 2015 More
 

Meet Precia: Mobile Mechanics To the Rescue

Here at Openbay, we survey every member who completes a vehicle service. We’re always curious to know what went well, what they really loved, and what we can do to improve our user experience. We followed up with Precia C., who lives in Atlanta, to find out how her first time using Openbay went, how […]

October 28, 2015 More
 

Meet Bob: It's All About the Superior Customer Service

Each time an Openbay customer submits a request for auto repair, Openbay’s founder & CEO, Rob Infantino requests feedback. Rob reads every email, eager for the feedback to improve how Openbay works and is perceived by its users on both sides of our online marketplace, composed of vehicle owners and automotive service providers. This week, we […]

September 1, 2015 More