Customer Experience 20
How R&G Auto in Alexandria, VA Delivers a Five-Star Customer Experience Are you an automotive service provider looking to deliver the ultimate customer experience? Take notes from Alex Arauju, Owner of R&G Auto, located in Alexandria, Virginia. Alex’s auto shop has been successfully serving the Washington, DC, Maryland and Northern Virginia (DMV) area since 2007. […]
Mobile mechanics tend to do really well on Openbay‘s auto-repair marketplace. The reason? Our users’ #1 reason for choosing a service provider is distance. What is a Mobile Mechanic? A mechanic that comes to you, whether you’re at home, work or wherever. It doesn’t get more convenient than that!When Openbay vehicle owners sort through quotes for […]
Here’s Stephanie, from Arlington, Texas. She’d needed her PT Cruiser repaired, and found Openbay via Allstate, her insurance company. Where do you live and what do you drive? I live in Arlington, TX and drive a 2007 PT Cruiser. How did you find Openbay? I’ve had Allstate for a little over a year, and didn’t […]
At Openbay, we like to speak with our customers to get a better understanding of the user experience. This week, we caught up with John about his recent service at Verdugo Tire & Auto. Where do you live and what do you drive? I live in Houston, TX, but had booked the service on my daughter’s car […]
Every time an Openbay user completes a service request, we send a survey to determine what we’re doing well and what needs improvement. Jai, a new user, had complimented Openbay for its “awesome concierge service” and said his shop had done “quick and quality work,” so we called to hear more about his first time […]
We love reading through reviews of Openbay, and reviews of the auto-repair shops where users are having their vehicles repaired. Here’s a story from Lauri, a first-time Openbay user, who explains why she’s been referring the online marketplace to friends. Where do you live and what do you drive? I live in Chicago, Illinois, and […]
What do Bob, Jordan, Kushal, Lawton and Precia have in common? They all tried Openbay for the first time in 2015, and shared their experiences with the Openbay blog. Here are a few quotes from their interviews: Read each of their stories via the links above, and when you’re ready to book automotive repair or […]
Here at Openbay, we love to catch up with our owners to hear about their experiences booking auto repair service with us. While Lawton S. might not have realized it, he was experiencing some of Openbay’s latest product developments. His service request caught our eye for three reasons: He’d received an estimate through Openbay for […]
Here at Openbay, we survey every member who completes a vehicle service. We’re always curious to know what went well, what they really loved, and what we can do to improve our user experience. We followed up with Precia C., who lives in Atlanta, to find out how her first time using Openbay went, how […]
Each time an Openbay customer submits a request for auto repair, Openbay’s founder & CEO, Rob Infantino requests feedback. Rob reads every email, eager for the feedback to improve how Openbay works and is perceived by its users on both sides of our online marketplace, composed of vehicle owners and automotive service providers. This week, we […]
Openbay, an award-winning online e-commerce marketplace for automotive repair and services and a provider of SaaS-based solutions for the automotive care industry, is transforming the experience for automotive repair and service for consumers and the way that automotive care businesses acquire and service customers.
Reach out to Openbay to learn more.
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