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‘Now is the Time to Make a Change’: How BlueSky Tire & Auto Service Gives Today’s Consumers First-Class Service Using an Intelligent, Automated Chat Platform

“Our vision is to do business the way today’s consumers want to do business,” says George Kingman, President of Advanced Shop Leadership. “This led us to Openbay Otis, the innovative and automated intelligent chat platform from Openbay.” George brings decades of leadership and automotive industry expertise to ASL. He currently serves as Managing Partner of […]

April 20, 2021 More
 

Live Chat vs. Chatbots vs. Intelligent & Automated Chat and Messaging For Automotive Service Center Websites (Auto Repair)

Which chat platform is right for your auto repair business website? There are several types of chat platforms available on the market today. From general live chat offerings to “chatbots” to fully automated AI powered chat (Intelligent chat). Which platform is right for your auto repair business depends on your needs and available resources to […]

April 13, 2021 More
 

’Otis Can Handle That’: Why Cleve-Hill Auto & Tire Uses Openbay Otis Intelligent Chat to Elevate the Online Customer Service Experience and Grow Service Revenue

“At Cleve-Hill, we love customer service,” shares Joe Nicosia, Jr., Vice President of Cleve-Hill Auto & Tire. “In fact, it was our interest in new ways to better serve today’s customers that led us to Openbay Otis intelligent chat.”  Cleve-Hill Auto & Tire is a successful family-owned and -operated auto and tire service business located […]

April 8, 2021 More
 

Virtual Roundtable: How NAPA AutoCare Center Owners are Using Openbay Otis Intelligent Chat to Engage Consumers and Grow Services

Openbay sits down with NAPA AutoCare Center Business Owners Brandon Harrell and Tim Hollenshade to discuss Openbay Otis intelligent chat

March 17, 2021 More
 

‘Openbay Otis Does All the Legwork’: How Sevcik’s Service Center Wins More Business through Advanced Online Chat for Automotive Service Businesses

Sevcik’s Service Center is a family-owned and operated auto repair business and NAPA AutoCare Center in College Station, TX. Founder Leon Sevcik, Jr. built his auto shop on quality automotive service, hard work, and a passion for customer service. In fact, Leon was so passionate about excellent service he knew each of his loyal customers […]

November 25, 2020 More
 

News: Openbay Unveils Integration With Major Tire Suppliers and Tire Wholesalers for Its Advanced Online Chat Platform, Otis

Automotive Service and Repair Businesses running Openbay Otis on their website can now offer a selection of tire brands, tire pricing and availability from more than 30 tire suppliers and wholesalers CAMBRIDGE, Mass.–(BUSINESS WIRE)– Openbay, Inc. the industry-leading automotive service marketplace and SaaS company, today announced the company has enhanced its advanced and automated online chat […]

November 4, 2020 More
 

Openbay Rolls Out Automotive Service Industry’s First Online Chat Platform Featuring a Tire Catalog and Automotive Services

Press release Openbay Rolls Out Automotive Service Industry’s First Online Chat Platform Featuring a Tire Catalog and Automotive Services Advanced Chat Platform Aligns Automotive Aftermarket Businesses with Shopping Behavior of the New Digital-First Consumer Cambridge, MA — (BUSINESS WIRE) June 17, 2020 — Openbay, Inc. an industry-leading automotive service marketplace and SaaS company, today announced […]

June 17, 2020 More
 

Tire Review “What’s Treading” Podcast: AI, Machine Learning and Online Chat Platforms with Openbay CEO

What Artificial Intelligence and Machine Learning Can Bring to a Shop’s Digital Presence, and How Online Chat Platforms Can Benefit Tire Dealers and Automotive Service Businesses Openbay founder and CEO, Rob Infantino, met with Tire Review’s Madeleine Winer for a podcast conversation about artificial intelligence and machine learning in the automotive industry. They also discuss […]

May 6, 2020 More
 

Podcast: Ratchet+Wrench Interviews Openbay CEO to Discuss Partnerships, Modern Day Consumers and Online Chat Platforms

Why Now is the Time to Learn About New Technologies and How an Advanced Online Chat Platform Can Help Automotive Business Owners Today Openbay founder and CEO, Rob Infantino, recently sat down with Ratchet+Wrench staff writer Abby Patterson for a podcast discussion about the opportunities an online chat platform can bring to an automotive service […]

April 29, 2020 More
 

Frequently Asked Questions about online chat, chatbots, and advanced chat platforms for auto repair and service shops and businesses

Frequently Asked Questions (FAQ) about online chat, chatbots, and advanced chat platforms for auto repair and service shops and businesses What is online chat for automotive repair and maintenance businesses? Online chat is software that installs on a business website and offers a way for consumers and customers to communicate with an automotive service business […]

April 17, 2020 More