Car 70

 

The Value of Texting Your Customers

This article is for automotive service professionals. It focuses on how to better serve customers in ways to meet their expectations. How and when a shop communicates with their customers is key. Texting is just one component of a customer’s expectations. How often do you have an important question for your customer, but you just […]

August 20, 2018 More
 

Meet Jack, Who Booked His Chicago Exhaust Repair Through Openbay

When Jack was seeking Chicago exhaust repair, he turned to Openbay to assist him with finding a reliable auto repair shop. Here’s his story of his experience, and why he’ll continue to use Openbay for all his future repairs. Where do you live and what type of car do you drive? I live in Lisle, IL, […]

October 22, 2016 More
 

Meet Bernard, San Francisco Customer Uses Openbay for Third Time

We caught up with San Francisco customer, Bernard, after completing his third service through Openbay. Here’s his take, and why he keeps coming back for all of his auto repairs. Where do you live, and what type of vehicle do you drive? I live in San Francisco, and I drive a 2012 Mazda 3. How […]

October 15, 2016 More
 

About Your Vehicle's Ball Joints: What they Do, When to Replace & Cost

What Do Ball Joints Do? Ball Joints are the automotive equivalent to the human shoulder. Think of a ball and socket design with a base that mounts onto a control arm, and a stem that fits into the tire/wheel assembly. As the control arm moves up and down with changing road conditions, the stem (socket) […]

October 10, 2016 More
 

Meet Maiwand, Who Booked Car Repair in Chicago through Openbay

We caught up with Maiwand, a customer that used Openbay to get car repair in Chicago, to get the scoop on his recent car repair at Sunset Automotive. Here’s his story. Where do you live, and what type of vehicle do you drive? I live in Illinois, and drive a 2007 BMW 3 Series. How […]

October 8, 2016 More
 

National Boyfriend Day: Desperately Seeking a Mechanic Boyfriend?

The Twitterverse has just brought it to our attention that today is National Boyfriend Day. Apparently that’s an excuse to celebrate boyfriends of the romantic and platonic variety. It sounds like something we can all technically appreciate. National Boyfriend Day reminds us of a bunch of posts we’ve seen on social media of people seeking mechanic […]

October 3, 2016 More
 

Meet Oliver, Who's Used Openbay 3 Times to Book Car Repair in Atlanta

This Openbay customer has now used the site to book car repair in Atlanta three times! He’s used it primarily for maintenance on his Scion. We caught up with Oliver to hear why he keeps coming back time and again. Where do you live and what type of vehicle do you drive? I live in Atlanta, and […]

October 1, 2016 More
 

What Does a Car Radiator Do? And Tips to Prolong Its Life

A car radiator is simply a device that exchanges heat from the engine with the surrounding, cooler air. The failures are slightly more complex, but preventable. What Does a Car Radiator Do? Hot coolant enters the radiator through the upper hose, then moves down a series of small tubes built into a large, flat surface area. The […]

September 27, 2016 More
 

Mechanic Near Me: 5 Tips Before You Hit the Shop

Does your car have you desperately searching for “mechanic near me”? Don’t hit the shop before reading these give tips. They’ll help you to make the most of your search for a local mechanic.   1) Have an expert diagnose the problem. Going all WebMD-for-cars, thinking you know what’s wrong, can drive mechanics bananas. You tell them what’s wrong, […]

September 26, 2016 More
 

Exciting News — Allstate Teams Up with Openbay

Openbay has teamed up with Allstate Insurance to provide auto repair and maintenance services to Allstate policyholders and visitors to Allstate.com, and users of the Allstate mobile and Drivewise apps. Users may book service appointments ranging from routine maintenance — such as oil changes, brake service, new tires and resolving a check-engine light — to […]

May 17, 2016 More