Automotive Marketing 5
’Otis Can Handle That’: Why Cleve-Hill Auto & Tire Uses Openbay Otis Intelligent Chat to Elevate the Online Customer Service Experience and Grow Service Revenue
“At Cleve-Hill, we love customer service,” shares Joe Nicosia, Jr., Vice President of Cleve-Hill Auto & Tire. “In fact, it was our interest in new ways to better serve today’s customers that led us to Openbay Otis intelligent chat.” Cleve-Hill Auto & Tire is a successful family-owned and -operated auto and tire service business located […]
Dowdy’s Automotive’s Online-to-Offline Customer Acquisition Strategy Includes Advanced Online Chat
Dowdy’s Automotive is a multi-location automotive repair and maintenance service center located in the Boise Metro area and a NAPA AutoCare member. Under the leadership of President and CEO John Davis, Dowdy’s Automotive has successfully grown to 5 locations across two states, with plans to expand even more in the Boise, ID market. Mission Statement […]
Part III: Automotive Service Businesses Need to Shift Into Digital Gear to Accelerate Business Growth
Written for automotive service businesses. Part III of a Multi-Part series. Openbay is a subscription service platform and an online marketplace that should be part of your daily business operation. Openbay focuses on delivering a frictionless and pain free end-to-end experience for drivers seeking automotive repair and service. Your business should be on the delivery […]
Part II: Another Tool to Consider for your Automotive Service's Customer Acquisition Toolbox
Written for automotive service businesses. Part II of a Multi-Part series. Openbay is a subscription service platform and an online marketplace that should be part of your daily business operation. Openbay focuses on delivering a frictionless and pain free end-to-end experience for drivers seeking automotive repair and service. Your business should be on the delivery […]
How to Increase Customer Loyalty: Know What You're Doing Wrong
For small businesses, customer loyalty is everything — the holy grail. Want to know why your auto-repair business’ customers aren’t returning? The prevailing service center owner/operator sentiment might be that disloyal, wandering-gypsy customers are only looking for lower prices over quality. But we surveyed customers who weren’t 100% happy with their automotive service providers, and the […]
Openbay
Openbay, an award-winning online e-commerce marketplace for automotive repair and services and a provider of SaaS-based solutions for the automotive care industry, is transforming the experience for automotive repair and service for consumers and the way that automotive care businesses acquire and service customers.