Aftermarket 6

 

Predicting an Unprecedented 65% Drop In Total Vehicle Miles Traveled in U.S. for March 2020 – How Automotive Services Are Impacted

Predicting an Unprecedented 65% Drop In Total Vehicle Miles Traveled in U.S. for March 2020 – How Automotive Services Are Impacted As the COVID-19 pandemic hit U.S. soil early this year and as states went into shelter-in-place, many businesses implemented a work-from-home policy. Non-essential travel was discouraged by local towns, cities, and states. Additionally, the […]

May 1, 2020 More
 

How to Increase Customer Loyalty: Know What You're Doing Wrong

For small businesses, customer loyalty is everything — the holy grail. Want to know why your auto-repair business’ customers aren’t returning? The prevailing service center owner/operator sentiment might be that disloyal, wandering-gypsy customers are only looking for lower prices over quality. But we surveyed customers who weren’t 100% happy with their automotive service providers, and the […]

October 6, 2016 More
 

Challenges & Trends in the Future of the Automotive Aftermarket

Today, the Auto Care Association hosted a fascinating teleforum on the auto care industry called “Top Business Challenges for 2016 and How to Solve Them” with the following panelists: John Washbish, MAAP, President & CEO, Aftermarket Auto Parts Alliance, Inc. Mark Seng, MAAP, Global Aftermarket Practice Leader, IHS Automotive Malcolm Sissmore, Sales Director, Delphi Products & […]

January 14, 2016 More
 

5 Ideas for Your Repair Shop Waiting Room

If you’re an auto repair shop owner/operator, you’re probably focused on managing your business. And while you have your head down working hard, you might not glance up often enough to see your waiting room through your customers’ eyes. The last time we had our car worked on, we went to a local shop, which […]

December 31, 2015 More
 

Openbay In Vegas: Pics from the SEMA Show Floor

This week, Openbay’s founder & CEO, Rob Infantino, was out in Las Vegas for AAPEX (Automotive Aftermarket Products Expo), a trade show co-owned by the AASA (Automotive Aftermarket Suppliers Association) and the Auto Care Association. Conveniently for gear heads, that show runs at the same time, and just a short walk away from SEMA, the Specialty Equipment Market Association’s […]

November 6, 2015 More
 

Openbay to Power New AutoZone Online Auto Repair Service

CAMBRIDGE, MA – June 24, 2015 – Openbay, the only nationwide online marketplace for auto repair, has partnered with AutoZone, Inc. (NYSE: AZO) to enable Boston-area consumers to comparison shop for and book automotive repair and maintenance services with a network of local professionals directly from AutoZone.com. AutoZone is the nation’s leading auto parts retailer […]

June 24, 2015 More