Customer Stories 75

Openbay Customer Reviews
 

How Auto Care Plus Converted a Simple Text Message into a $2,000 Automotive Service

How Auto Care Plus Converted a Simple Text Message into a $2,000 Automotive Service Texting is among the most simple forms of communication. Today over 6 billion SMS (Short Message Service) text messages are sent each day in the U.S. (SMSeagle). Now, more than ever, text messaging is the preferred way to communicate as consumers […]

May 14, 2020 More
 

How Virtual Service Advisor Otis Helps Award-Winning Turbo Tim’s Anything Automotive Go Above and Beyond for Customers

Turbo Tim’s service appointments achieved a compounded monthly growth rate of 31% (CMGR) over a 6-month period using the Virtual Service Advisor Otis by Openbay  Award-winning Turbo Tim’s Anything Automotive is not your average automotive shop. Turbo Tim Suggs opened Turbo Tim’s Anything Automotive in 2006 with the goal to not only fix cars, but […]

March 31, 2020 More
 

How G.L. Moore Tire Pros & Automotive Service Turns Online Customers Into Family, 24/7

When you are a third-generation business owner you know first-hand how to connect across generations. Whitney Moore, Office Manager of G.L. Moore Tire Pros & Automotive in Springfield, MO, has worked in the family business alongside her father Mark for 17 years and counting.   G.L. Moore Tire Pros & Automotive, Inc. was established in 1971 […]

March 20, 2020 More
 

Tuffy Tire & Auto Uses AI-powered Conversations to Build Quality Connections from the Start

How Tuffy Tire and Auto Uses Openbay Otis to Deliver a More Personalized Customer Experience In 1970, the first Tuffy Muffler shop opened in Detroit, MI. To keep up with the changing times, they’ve continued to change and evolve, expanding from just a muffler shop to a national full-service tire and auto center. What hasn’t […]

December 11, 2019 More
 

Salute the Troops: Veteran Owned Auto Service Businesses

This Veterans Day, we want to recognize the brave men and women who served in the armed forces, and afterward, went on to start their own successful businesses in the automotive service industry. We’re honored to be able to share their stories with you. Getting Drafted Was “The Best Thing That Could Have Happened” for […]

November 11, 2019 More
 

How Piercey Honda Turns Online Visitors into Customers One Conversation at a Time

Piercey Honda is a San Francisco Bay Area Honda Dealership located in Milpitas, CA, and part of the industry-leading Piercey Automotive Group. The Piercey team believes in delivering customer service excellence and knows that today’s online consumers are highly educated, transformed by ‘digital first’ Millennials entering the automotive dealership service market. Piercey Honda wanted to […]

September 25, 2019 More
 

How Shadetree Automotive Keeps the Spirit of the Good Ol’ Days Alive with a Modern Twist

Shadetree Automotive Quick Facts Family owned and operated by the Lambert family since 1994 Single location in Layton, UT  Free shuttle service, free loaner cars, free 24 hr towing with repairs Keeping the Spirit of the Good Ol’ Days Alive A “Shadetree Mechanic” referred to your local Mr. Fix-It hobbyist who worked on family member’s, […]

September 11, 2019 More
 

Here’s Why This State Farm Customer Thinks Joining Openbay is a “No-Brainer”

Donna Vetter loves her 2006 Jeep Wrangler, and wants to give it the best care possible. So when she received an email from her State Farm insurance agent with a simple way to book maintenance for her Jeep AND earn rewards, Donna hopped on the opportunity.  State Farm, the largest auto-insurer in the U.S, teamed […]

August 9, 2019 More
 

How Artificial Intelligence Makes Raben Tire’s Website a One-Stop Shop for Customers

Raben Tires and Service Quick Facts Founded in 1952 32 locations across 6 states (IN, IL, KY, TN, MO, AR) 2 wholesale distribution centers  3 retreading facilities More than 500 employees “Over 65 years of family values giving you a customer-first experience.” Founded in 1952, Raben Tires and Service grew from one modest location on […]

July 31, 2019 More
 

Honda Village Uses an Online Chat Platform to Connect with Millennials, Turning Positive Customer Experiences into Growth

Honda Village is a Honda dealership and service center serving the greater Boston area. It is part of the Village Automotive Group, which was founded in 1963. Honda Village is a well-known and respected leader in the automotive industry and in their local community. One reason for their lasting success? A focus on customer experiences. From […]

July 16, 2019 More